Customer Service Representative

Lesley Battista

**** **** **** ******

Houston, TX 77008

(c) 518-***-****

*******@***.***

Efficient and competent Office Assistant with over 15 years of experience in Customer Service

SUMMARY

• Excellent data entry skills

• Strong communication skills and good rapport with all types of clients

EXPERIENCE

Customer Service Representative (November 2014-April 2015)

Concentrix, Tempe Arizona (CSR for Amazon.com)

• Answered and assisted customers with questions regarding their Amazon account, including, but not

limited to, billing, shipping, product orders and product information

Receptionist/Office Assistant (October 2013-June 2014)

Eckert Seamans, P.C., White Plains, NY

• Answered all incoming calls and transferred to appropriate staff

• Received, sorted and distributed mail to all employees

• Scanned, faxed, copied and edited legal documents

• Reserved conference rooms for attorney/client meetings and depositions and for interoffice meetings

• Greeted and provided customer service to clients and other personnel

Assistant to Director of Customer Service (January 2011-June 2013)

Retriever Medical/Dental Systems, Valhalla, New York

• Handled large volume of calls from merchants with questions and concerns regarding their

credit card processing service

• Scanned, emailed, and faxed documents to merchants and sales representatives

• Handled all incoming faxes to my department, including, but not limited to, closing accounts and

scanning in competitors’ offers

Office Assistant (April 1988-March 2010)

Gerald Weinberg P.C., Albany, NY

A corporation service company for attorneys and others in assisting them with filing documents with the

Secretary of State’s Office in all 50 states

• Drafted and proofread over 30 certificates of incorporations and amendments daily

• Handled over 90 calls from clients per day pertaining to corporate filings

• Effectively solved and handled clients problems and complaints

• Generated more business by providing excellent customer service which resulted in more

referrals to our company

• Prioritized and expedited the work load which resulted in a more efficient and organized work

place

Customer Service Representative (1986-1988) National Savings Bank, Albany, NY

• Handled customer transactions including:

• Sold travelers cheques and savings bonds

• Paying and receiving

• Balanced cash drawer and helped others reconcile differences

SKILLS

Fast and accurate data entry skills

Knowledge of MS Word, Excel and PowerPoint

EDUCATION

SUNY New Paltz, New Paltz, (30 credits)

Operation Talent Bank – 30 hours of computer training- Westchester Community College, Valhalla, NY

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