Customer Service Sales
Resume:
David M. Paradise
***********@*****.***
Lindenhurst, IL 60046
SUMMARY
My work experience and education revolves around Account Management,
Organizational Communication, Customer Service, Logistics, Warehousing, and
Operational Efficiency. I would like to use these skills to add value to
your company's overall strategic planning and business objectives.
EDUCATION
Western Carolina University
Cullowhee, NC
B.S. w/ Honors in Communication May 2012
. Concentrations in Organizational Communication & Broadcasting
. GPA: 3.77/4.0 Magna Cum Laude
Experience
Product Resources, Inc. Gurnee,
IL
Account Manager, Operations Specialist, Logistics Coordinator
August 2013 - Present
. Utilizing my interpersonal communication skills I played a key role in
helping to develop relationships with two separate companies in the
same industry to begin joint ventures which has increased overall
sales
. Issue PO's, invoice processing, resolve billing discrepancies, and
receive inbound calls
. Develop new accounts and increase existing ones as well as assist in
project coordination
. Negotiate the most cost effective logistics solutions in order to
maximize efficiency and reduce transportation costs
. Track shipments, coordinate freight and investigate disinformation
. Modified the customer experience implementing a single point of
contact for customers resulting in better customer satisfaction
. Responsible for evaluating and modifying existing processes to
increase operational efficiency
. Implemented processes relating to inventory control and in-house
operations improving communication methods and workflow
Total Quality Logistics Ft.
Lauderdale, FL
Account Executive October
2012 - August 2013
. Built and managed a successful portfolio of over 50 accounts including
two customers with annual sales revenue over $200M while working with
customers and carriers to develop cost effective transportation
solutions
. Analyzed market trends weekly, monthly, and seasonally to ensure the
best rates for both my customers and company
. Investigated disinformation
. Increased my Senior Account Executives' annual sales by nearly 1200%
. Recognized as a leader in my hiring class and supported all other
Account Executives to ensure they would meet their sales goals while
surpassing my own
. Managed and tracked 30-40 shipments per day, provided competitive
quotes based on trending markets, and answered a large volume of
inbound calls/emails from current and potential customers
Home Depot Salt Lake City, UT
Specialty Products Inventory Manager/Customer Service Assistant Department
Head January 2007 - October 2009
. Organized, tracked, and maintained all purchased & returned customer
Special Order merchandise
. Assisted with supervision of 5-8 employees when Department Head was not
in-store and resolved customer issues/complaints
. Responsible for all Returned Goods Authorizations (RGA) for special
orders
. Implemented necessary changes for specialty products Return To Vendor
(RTV) policy and standards
. Decreased return to vendor lost items and increased vendor credits
resulting in higher monthly operating profit
. Successfully dropped the balance due and return to vendor inventory
resulting in increased revenue
SKILLS & COMPETENCIES
QuickBooks, Microsoft Word, PowerPoint, Outlook, Excel (Basic), PC/MAC
User, Excellent Verbal and Written Communication Skills, Extremely
Organized, Strong Analytical Skills, Contract Negotiations, Training and
Development, Account and Vendor Management, Organization and Operational
Efficiency and Development, Ability to Multi-task, Detail-Oriented,
Conflict Resolution, APA Style Writing, Inventory Management,
Internal/External Communication, REACH truck and forklift experience
AWARDS, INVOLVEMENT, & SERVICE
Graduated with Honors - Magna Cum Laude
Pi Gamma Mu International Honors Society in Social Sciences
2011 Employee Scholarship Recipient - Highlands Falls Country Club
Volunteer, Western Carolina University Intercultural Affairs organization
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