Customer Service High School

***** ***** **** ** ****, Tx *****

773-***-***** *********@*****.***

LaClesha Dobbins

Objective

To secure a position with a well-established organization, with a stable

environment and that will lead to a lasting relationship in the field of

Administration. To also obtain a position that I can put to use the

knowledge I have acquired in the field of Administration; and demonstrate

my management, organizational, and human relation skills.

Skills

Great customer service and organizational skills.

Communicates well with others and a hard worker.

Excellent computer skills and types 45 wpm.

Great managing and supervising skills.

Handle, operate and maintain computer technology and Microsoft advanced

equipment.

Oracle Banner System

Work Experience

Data Entry Aerotek Staffing Agency January 5 2015-Present

. Provide technical support consisting of diagnostics and

troubleshooting products via telephone, fax or email

. Provide servicers with technical data, wiring diagrams or part

information

. Input caller/product information into call tracking database

. Provide product reliability and service complaint information to

product specialists

. Customer correspondence consisting of but not limited to letters of

authorization, repair procedure and special instructions

. Evaluation and authorization of requests for product repair or

exchange based on servicer information and product warranty

AvantCredit Call Center Support Specialist March

2014-Nov 2014

. Assistant Trainer

. Responsible for informing customers of their loan status

. Entering confidential information into the system

. Responsible for informing customers of the requirements to be offered

loans

. Organized projects to create a better system to process loans

. Take payments via Credit Card and Automatic Transactions

. Solve Payment Tickets

QA Tax Service Receptionist January 2014-

March 2014

. Data entry

. File personal documents

. Schedule appointments

. Receive and distribute mail

. Ordering and maintenance for office supplies

Southern Illinois University Administrative Assistant

July 2009-Dec 2012

. Responsible for training and managing a team of six people working in

the University's Administration Office.

. Created and performed mock scenarios to help staff understand how to

address certain situation.

. Managed the flow of incoming calls for general campus calls.

. Organized and file important documents and files of the University by

computer.

. Assisted supervisor with interviewing new applicants.

Follett Bookstore Customer Service Rep

Aug 2008- July 2010

. Kept documentation of inventory

. Assisted customers and informed customers on in-store products

Education

Proviso West High school High school Diploma

Aug 2003- June 2007

. Who's Who Among Top Students Junior and Senior year of High school.

Southern Illinois University Southern, IL

Aug 2008- Dec 2012

. Volunteered at PLCCA in Maywood, IL for 4 years

. Internship at NeuroRestorative as Life skills trainer for 3 years

Degree: B. A in Psychology

References Are Available Upon Request

Contact this candidate