Customer Service Quality Assurance
Resume:
STEWART MCRAE
**.*****@**.******.***
www.linkedin.com/pub/stewart-mcrae/39/b18/266/
PROFESSIONAL SKILLS:
> Create solutions / solve problems for profitable results
> IT Administration and High Level Critical Maintenance including:
> Servers 2008, 2003, 2000 and Workstations Windows 8, 7, Vista, XP &
2000
> Extensive experience with Pick D3 service
> Tech Support - friendly and strategically precise
> Highly skilled mechanical aptitude / effective analysis abilities /
efficient task prioritization
> Clear / consistent communication with both engineers and non-
technical clients
EXPERIENCE:
TekLeap, San Francisco, CA December 2014 -
May 2015
Systems Engineer / Manager, San Francisco office
> Interact with Clients to instill confidence in services
> Liaison bridge for San Francisco Clients and Costa Rican Engineering
Group
ADSSolutions (Amplexus Corp.), Novato, CA
September 1997 - August 2011
Tech Support / IT Administration
May 2012 - July 2014
> Administered network IT management increasing internal profit
> Maintained hardware and Windows product troubleshooting enabling
further client sales
> Developed installation procedures for communications software
increasing support profit
> Internal Tech Support reducing company IT cost
> Client Tech Support generating company profit
> Trained and coordinated fellow staff on Enterprise software
promoting efficiency
PHOENIX AMERICAN, San Rafael, CA January 2012 -
March 2012
Quality Assurance Software Tester
> Developed implementation of web-based financial software for mission
critical accuracy
> Proof read Robo Help & Web based FAQ's to advise improved content
and proper connectivity
FSC Corp., Novato, CA April 1997
- August 1997
Quality Assurance Software Tester
> Maintained system and development testing for guaranteed quality
assurance
ZEN SYSTEMS INC., Sausalito CA May 1996
- March 1997
Quality Assurance Software Tester for MINDSCAPE, Novato, CA
> Devised multimedia beta and alpha testing in network environments
increasing contracts
EDUCATION:
HEALD INSTITUTE OF TECHNOLOGY, Martinez, CA
Degree: Associate of Applied Science in Electronics and Computer
Technology
DOMINICAN UNIVERSITY OF CALIFORNIA, San Rafael, CA
Degree: B.A. Art with Specialties in Photography, Filmmaking and Metal
Fabrication
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