BPO, Sales & Marketing, Service Sales, Administration
Resume:
CURRICULUM VITAÉ
SITENDU PAL
S/O – Dr. Dibyendu Pal
“Kamala Niket"
P.O. Kalyani, P.S. Kalyani
Dist. Nadia, State - West Bengal
Pin – 741235 Call Or Text me@: +919*********; +919*********
India Email me@: **********@*****.**.**; **********@*****.***
CAREER OBJECTIVE:
Looking for a challenging career with a renowned organization that gives me a scope to update my knowledge and skills
in the relevant field in accordance with the latest International trends and be a part of a team that dynamically works
towards the growth of the organization.
CAREER SNAPSHOT:
CURRENT WORK EXPERIENCE:
Organization: AnaSys Solutions (An Organization dealing in Sales & Service of Analytical Instruments)
Location : Kolkata, India
Designation : Business Associate and Head – Sales & Marketing
Duration : From May’13 – Till date
PREVIOUS WORK EXPERIENCE:
Organization: CPM India Sales & Marketing Pvt. Ltd. (An Outsourcing-Cum-Staffing Company)
Location : Kolkata, India
Designation : Sales Officer
Service Sales Service Support Division – Agilent Technologies India Pvt. Ltd.
Duration : From December 2011 – April 2013
Organization: Agilent Technologies India Pvt. Ltd. (An MNC dealing in Analytical Instruments)
Location : Kolkata, India
Designation : Account Manager – Service Sales Service Support Division
Duration : From November 2010 – November 2011
(This is a continuation/migration of job due to global acquisition of Varian Inc. by Agilent Technologies)
Organization: Varian India Pvt. Ltd. (An MNC dealing in Analytical Instruments)
Location : Kolkata, India
Designation : Customer Support Coordinator – Contract Sales
Duration : June 2008 – October 2010
Organization: WNS Global Services Pvt. Ltd. (International Call Center)
Location : Pune, India
Designation : Sr. Customer Service Associate
Duration : July 2007 – June 2008
Organization: BNKe Solutions Pvt. Ltd. (International Call Center)
Location : Kolkata, India
Designation : Process Specialist
Duration : October 2004 – June 2007
Organization: GTL Limited (International BPO Center)
Location : Pune, India
Designation : Trainee Client Response Executive
Duration : June 2004 – September 2004
Organization: Zenith Finesse Pvt. Ltd. (An Import-Export Firm dealing in Corporate Promotional Gift Items)
Location : Kolkata, India
Designation : Executive – Administration & Communication
Duration : March 2000 – June 2004 (Starting one year as Trainee)
Organization: United Service Station (Authorized Dealer of Hindustan Petroleum)
Location : Kolkata, India
Designation : Computer Accountant-Cum-Operator
Duration : May 1997 – April 1999
Organization: Space Age Communications (Authorized Dealer of Modi Tesltra Pvt. Ltd., A Mobile Phone
Service Provider)
Location : Kolkata, India
Designation : Free Lancing Sales Executive
Duration : April 1997 – March 1998
MY CURRENT JOB PROFILE & RESPONSIBILITIES INCLUDE :
Dealing with End-users, Lab Managers, QA-QC Managers, HODs, Directors, S&P and Procurement Dept.,
Commercial & Financial Dept. etc. while handling Sales & Service Business of Analytical Laboratory Instruments
& Consumables.
Leading the Team for Sales & Service Business of Entire East Indian and North East Indian Territory and also
handling other Regions & Territories as and when required.
Prepare Business & Sales Plan of the organization.
Generate leads, meet & qualify prospects, handle Quote to Cash process & grow business of the organization.
Responsible for Marketing & Promotional activities to generate Leads & Business of the organization.
Supervise Lead Management, Channel Management, Vendor & Logistics, Payment Collection and Administration
jobs of the organization.
Keep update & information about Market and Competition.
OTHER EXPERIENCES:
Handled International Clients telephonically for various US, UK and Australian Processes related to Sales &
Services while working in International BPO/Call Center industry.
Handled Export-Import & Banking related matters, Sales & Challan Registers while working for an Import
Organization dealing in Corporate Promotional Gift Items
W orked in Tally Computer Accounting Software and Data Entry Operation
Dealt with Corporate & Domestic customers for selling Mobile Phone Handsets & Services.
EDUCATIONAL QUALIFICATION:
Passed Bachelor of Arts (English) from Madurai Kamraj University, Tamil Nadu, India
Passed All India Senior School Certificate Examination (CBSE) from Central Model School Kalyani, West Bengal,
India.
Passed All India Secondary School Examination (CBSE) from Kendriya Vidyalaya Bhandara, Maharashtra, India.
PROFESSIONAL QUALIFICATION & TRAININGS ATTENDED:
Completed GNIIT (Software Exports) Computer Course from NIIT.
Completed PG Diploma in Foreign Trade Management from The Institute of Export Management, Kolkata, India.
Attended Internal Sales Training & Workshops at BARCELONA, SPAIN & GOA, INDIA while working with Agilent
Technologies India Pvt. Ltd.
Attended and participated in various Seminars & Conferences while associated with Varian India Pvt. Ltd., Agilent
Technologies India Pvt. Ltd. & AnaSys Solutions.
PERSONAL PROFILE:
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Present Address : 91, Dum Dum Park, Flat #14, 4 Floor, Kolkata – 700055, West Bengal, India
Permanent Address : “Kamala Niket”, A-9/226, P.O. Kalyani, Dist. Nadia, West Bengal, Pin – 741235, India
Father’s Name : Dr. Dibyendu Pal (Retd. IOFS)
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Date of Birth : 14 June 1974
Sex : Male
Religion : Hindu
Marital Status : Married
Nationality : Indian
Languages Known : Bengali, English, Hindi
Hobbies : Social Networking, Surfing Internet to gather information & knowledge, Watching Sports
& Movies and Listening to Songs in leisure time
Expected CTC : At Par with the Industry & Working Country
Declaration: I hereby declare that the above information given by me is correct to the best of my knowledge.
Dated:
Place: KOLKATA, INDIA (SITENDU PAL)
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