Data Entry Customer Service

Darryl Martin

***** ***** **** **** *****, California 92064 / 858-***-**** / ******.**********@*****.***

OBJECTIVE: To use my strong experience in areas of Servicing Clients, Data Entry, Administration

and Operations in making significant contributions to a company’s growth and continued success.

WORK HISTORY: Over 20 years experience in Client Servicing, Data Entry, Administration and

Operations pertaining to companies in the Client Servicing and Financial Industries.

Anchor General Insurance 2013-Present San Diego, CA

Duties/Accomplishments: Successful underwriting and processing of data for auto insurance policies.

Responsible for assessing risks after careful review of information provided by insurance agents. Also

responsible for providing quotes to agents and corresponding with Customer Service Representatives

in regards to insured policy needs.

Auto Club Southern California (AAA) 2004-2012 San Diego,CA

Duties/Accomplishments: Successful handling of inbound calls from AAA Members in need of roadside

assistance, renewal of memberships, upgrading accounts, assisting in creating new memberships.

Successful management of company guidelines for call handling, addressing member concerns

regarding account inquiries and complaint handling. Heavy data entry throughout.

AFLAC/Guardian Insurance (Strayve Marketing) 2003-2004 San Diego,CA

Duties/Accomplishments: Successful promotion and installation of Insurance Programs for self-

employed individuals and small corporations through marketing efforts which included company

literature, newsletters, telephone contact, and placing agents with groups in areas of interest and

influence. Additional responsibilities included administrative work including heavy data entry, initiation

of client insurance claims handling, maintaining of regulatory files.

TD Waterhouse 2000-2002 San Diego,CA

Duties/Accomplishments: Successful execution of securities trading in financial markets for client

accounts. Handled client inquiries into trades placed, questions regarding company offered products

and services, making recommendations where appropriate. Additional responsibilities included

handling of billing statement inquiries, credit and collection issues, general inquiries regarding service

issues and resolutions. Heavy data entry throughout.

E*Trade Financial 1996-2000 Sacramento,CA

Duties/Accomplishments: Successfully managed, maintained and created numerous accounts for

clients. Additions responsibilities included quick and concise resolutions to issues relating from billing

statement inquiries to trading settlement disputes, credit and collection issues. Further duties included

successfully installing account enhancement products on to live accounts designed to meet client

needs and maximize product use efficiency. Heavy data entry throughout.

RELATED SKILLS: Proficient with computer applications, Strong Data Entry Skills, Strong

Telephone and Interpersonal Skills, Detail Oriented, Works efficiently with minimal supervision.

EDUCATION: BA Degree in Communications from San Jose State University, San Jose,CA.

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