Sales Customer Service

Gregory Hughes Jr.

650-***-**** - Cell

*********@*****.***

OBJECTIVE

I intend to use my professional expertise along with my knowledge, towards expanding the customer base of the organization, apart from ensuring optimum customer satisfaction for the existing customers.

COMPUTER SKILLS

MS Office Suite (Word, Outlook, Excel), Salesforce, Nsite Quote, Clarity, Fastrack, CIS, Titan/Oracle, CRM, AESOP, ASAP, MAN technologies & designs including DSx, OC-x, WDM, Ethernet, Functionality & Services, Voice Network Technologies (including VoIP), Data Networking Technologies, Functionality & Services (LAN, MAN, WAN, VPN), Networking Protocols (with an emphasis on Layers 1,2, & 3), Customer Premise Equipment (voice & data), Business Continuity/Disaster Recovery concepts and E-rate Contracting Processes and Procedures.

EXPERIENCE

12/14 to Present

Senior Account Development Executive for Northbound DGS – Sunnyvale, CA

Working and responsible for multiple campaigns.

Responsible for generating five prospects per account.

Responsible for understanding and qualifying on whether our services are a good fit depending on which campaign.

Advise clients how to successfully achieve their goals by demonstrating/explaining our overall value.

Sell HCM products and services to assigned territory in Pennsylvania.

Make at least 80 calls a day.

7/13 to 9/14

Human Capital Management Specialist for Oracle – Redwood City, CA

Responsible for selling Oracle's HCM application solutions and achieving sales goals within vertical markets.

Managing sales through forecasting, account resource allocation, account strategy and planning.

Handles negotiation of pricing and contractual agreement to close sales.

Responsible for understanding Oracle's product offerings, competitive issues and sales of Oracle's Human Capital Management solutions such as Taleo, Oracle HCM Fusion, PeopleSoft, JD Edwards & Oracle HCM E-Business Suite.

Advise clients how to successfully achieve their Human Resources goals by Modernize HR practice through Human Capital Management.

Sell HCM products and services to assigned territory in Pennsylvania.

Currently 101% of my yearly quota.

Generate sales leads as well as closing sales on-line or by phone; utilizes inbound and/or outbound calls to purse sales.

Selling Professional Services

Upsell / Cross Selling into my existing accounts

Develops account penetration strategies, and closes business.

Liaise with customer contacts for the purpose of managing the customer relationship while identifying new opportunities.

Create and implement campaigns with management assistance.

Participates as a team member on sales team including field sales, support and education sales and sales consulting.

9/12 to 7/13

Fiber Optic Network Consultant for Comcast – San Jose, CA

Creates and delivers face-to-face sales presentations that demonstrate knowledge of the latest Comcast products and services. Sells with goals of exceeding departmental financial and unit targets. Stays abreast of competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace.

Develops cultivation of local partnerships and organizational affiliations. Actively generates new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals, and partner relationships. Actively seeks ways to promote and position the Comcast brand within territory.

Maintains and builds customer relationships; works with internal teams to ensure operational efficiencies and service levels that meet and exceed customer expectations through strong customer service orientation with excellent follow up.

Maintains accurate and quality sales records and prepares sales and activity reports, as required.

Achieved an average of 122% of my yearly quota.

Attends out-of-office meetings with customers on a regular basis and demonstrates excellent verbal and written skills and skill in presenting, persuading, and negotiating.

12/10 to 9/12

Account Manager for TelePacific Communications – San Jose, CA

Responsible for a base of 470-550 accounts with sales, retention campaigns, and account updates quarterly; including visiting customers in the field

Respond to all possible disconnect triggers within a 24 hour period to prevent churn.

Provide escalation support when needed and follow-through within my account base.

Identify customer business needs and proactively seek opportunities to upsell TelePacific’s products to new and existing customers.

Achieved an average of 103% of my yearly quota.

Aggressively and proactively provide a high level of customer support to all of my accounts.

6/03 to 3/10

Senior Sales Executive/Mid Market Account Manager for MegaPath, Inc - Pleasanton, CA

Effectively communicate technical information and benefits related to product features, use and implementation considerations.

Perform analysis and problem solving services. Conduct professional and technical communications.

Respond to inbound calls and place outbound calls to follow up on generated leads.

Discover and develop relationships through channel partners in order to develop new business opportunities in multiple markets.

Achieved an average of 115% of my yearly quota.

Presidents’ Club Winner in 2005, 2006, 2008

Made an average of 70 outbound calls per day of a required 60 outbound calls per day.

Develop and maintain relationships with assigned partners and customers.

Consulted with businesses on internet access strategies and network management - T1, Multi-T1, T3, DS-3, DSL, Cable and Satellite Internet access and VPN security.

Coordinate with other departments to resolve service, support, or billing issues that will keep them from canceling service with MegaPath.

Negotiate price and terms for customers with expiring contracts to keep churn at a minimum.

Respond to inbound e-mail and calls from customers requesting to cancel service.

Address price and cost-concerns and within guidelines, present price adjustments required to save account.

Proactive Monitoring – continuous network monitoring, auto-notification and trouble management.

11/01 to 6/03

Business Sales Consultant for Earthlink, Inc - San Jose, CA

Manage all potential business leads and perform account maintenance.

Responsible for selling T1, T3, DSL, Web Hosting and Dial Up services for small to large sized businesses.

Sold the most Web hosting in the company for 15 months straight.

6/99 to 11/01

Global Technical Support Representative for VERITAS Software - Mountain View, CA

Manage and maintain the customer support database integrity, which will include but not limited to adding new accounts, generate license keys updating customer sites, contracts and configuration data while logging technical support calls.

Coordinate and communicate with the Maintenance Renewals, Sales, Software Distribution, Accounting and Contracts administration departments to ensure the accuracy of customer data.

EDUCATION/TRAINING

Comcast University

Philadelphia, PA

Veritas University-Product/Software Training

Mountain View, CA

Web Filtering - Content filtering and white list / black list

Site-to-Site VPN - MPLS, IPSec

Remote Access VPN – IPSec, SSL

Acceleration Training @ Comcast University in Philadelphia

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