Customer Service Quality

Vernon Cordova 951-***-****

*** ************* ******-*********, ** 92507 ***************@***.***

Driven leader and collaborative team player offering vast management and

supporting experience in customer-focused, service-oriented industries

Profile of Qualifications

Expertise in warehousing, shipping, distribution, and transportation sectors, with background spanning operations and team building/leadership through customer service, quality assurance, inventory control, and administrative

Excel in prioritizing, coordinating and managing workflow/projects to maximize use of time and resources, boost productivity and efficiency, meet stringent deadlines, and achieve performance goals within fast-paced, high-volume environments

Effectively train, develop and direct top-performing teams, with solid experience in assigning and supervising cross-functional employees including shipping, warehousing and clerical staff

Well-versed in SAP program as well as FedEx and UPS systems

Proficiency in varied industry-related heavy machinery and equipment including forklifts, battery changers and state-of-the-art wrap machines along with professional delivery driving background

Professional Experience

Bender Warehouse Group-Riverside, CA 2008-Present

Warehouse Lead; 2009-Present

• Promoted to steer shipping operations supporting distribution of 1M+ pounds of paint weekly, with accountability for efficient loading of trucks across 50 dock doors

• Strategically plan and delegate work assignments of team members including pickers, loaders, replenishers, quality control checkers, and supporting shipping department associates as well as clerical staff; supervise and guide employees in achieving goals and evaluate work to ensure optimal job performance

• Proficiently coordinate and assign trucks as well as organize and stage loads for all dock doors to maximize productivity and efficiency of operations

• Efficiently manage detailed administrative paperwork along with clerical functions

Order Picker; 2008-2009

• Proficiently picked orders in fast-paced paint distribution center to meet critical timelines and ensure quality customer servicing

• Concurrently assisted in shipment loading, bins replenishment and inventory control in support of staffing and operational needs

Electrical Systems Limited-Corona, CA 2006-2008

Driver/Warehouse Associate

• Entrusted with securely and efficiently delivering electrical enclosures throughout Southern California, with key clients including Port of Long Beach, oil refineries and LADWP

• Provided quality service in interfacing with customers to address needs and resolve issues

• Efficiently maintained detailed administrative paperwork

• Additionally assisted with diverse areas of operation ranging from warehousing and order picking through FedEx shipments and facility maintenance

Nestle Warehouse-Mira Loma, CA 2005-2006

Order Picker

• Effectively operated forklift for order picking as well as managed paperwork and quality control

Consolidated Electrical Distributors-Corona, CA 2004-2005

Driver/Warehouse Associate

• Efficiently delivered electrical parts across Southern California region as well as provided quality customer service and collaborated in warehousing operations

Prior experience in retail merchandising/stocking, Neiman Marcus-Beverly Hills

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