Training Manager

Henok Hailu, CHRL, CTDP

*** ********** **, *******, ** M4X1K3

647-***-**** / **********@*****.***

SUMMARY OF QUALIFICATIONS

• More than 13 years of experience in Learning and Development, Organizational Development

(OD), Onboarding, Performance Management, Talent Management and Leadership Development

• Trusted adviser by providing proactive advice and coaching to managers to improve performance

• Strong background in Training Needs Analysis, Instructional Design and Adult Learning Principles

• Exceptional project management skills in designing and managing training programs

• Proven experience in planning, organizing work flow, and problem solving

• ROI in all HR projects impacting retention, continuous improvement in performance, and

profitability

• In-depth knowledge and proven experience in Quality Management & Occupational Health &

Safety

• Partnered with managers to optimize organizational effectiveness and legal compliance

• Innovative with ability to develop new ideas and concepts to improve employee’s performance

• Member of the Human Resources Professional Association (HRPA) and Canadian Society of

Training and Development (CSTD) - Toronto Chapters

• Proactive decision maker, resourceful, dependable and responsible

EXPERIENCE

Training Facilitator May 2014 to Present

EnVision Education Foundation

Toronto, Ontario

Achievement:

Designing, developing, facilitating and evaluating training programs

Conducting needs assessment and research to find out current trends and make changes in

existing curriculum

Helping potential learners to overcome existing barriers to learning

Empowering and motivating program participants during the sessions

Developing and maintaining a working relationship with municipal, provincial and federal

program administrators

Managing multiple complex training projects and ensuring learning objectives are achieved

Preparing reports and participating in program evaluation as required by funder - City of

Toronto

W orking with clients to formulate learning plans in collaboration with other service providers

Encouraging and influencing the development of new learning opportunities through formal

and informal sessions as well as individual mentoring and coaching

Achieved 70% employment placement for my clients in the last 6 months

Learning and Development Manager Jan 2008 to Sept 2013

Accor Hotels – Novotel & Ibis World Trade Centre Hotels

Dubai, UAE

Achievements:

Supported the HR team in recruiting, orientation, on boarding and Talent management

Accessed performance gaps in operations and gave feedback for improvement

Facilitated the creation of personal development plans for managers

Carried out training needs analysis and developed annual training plans

Developed and conducted several in-house training programs focusing on customer

satisfaction, effective communication, buildin g supervisory skills and developing leadership

Successfully created and managed a new mentorship program

Co-editor and contributor for the quarterly HR bulletin

My personal efforts were cited on several occasions as the driving force behind improved

employee’s motivation, career progress and team work

Transformed Accor to be a centre of excellence in learning

Played a key role in ensuring the successful launch of HR brand projects

Introduced and launched “Talent Coach” training strategy. This is now being used by other

sister organizations in Middle East region

Henok Hailu, CHRL, CTDP

392 Sherbourne St, Toronto, ON M4X1K3

647-***-**** / **********@*****.***

Training Manager Mar 2006 to Jan 2008

Danat Resort Jebel Dhanna

Abu Dhabi, UAE

Achievements:

Analyzed training needs and developed training plans for action

Planned and executed multiple training programs for increased performance

Assessed and updated the training procedures, techniques and methods to ensure a

continuous improvement of the training quality

Evaluated and analyzed training results for improvement and implemented improvements

thereafter

Achieved a training satisfaction rating of 90% two years in a row

Motivation and training participation of the team improved tremendously due to team building

events

Introduced different training concepts for excellent results

Deployed a structured training policy for better leadership, retention and upward mobility

Senior Training Officer Oct 2003 to Feb 2006

Hilton, Addis Ababa, Ethiopia

Achievements:

Developed and conducted courses in line with Hilton corporate guidelines

Successfully managed a team of ten departmental trainers

Conducted orientation training for new employees for smooth transition

Coached departmental trainers to improve their training skills

Followed up to ensure that on the job training was regularly held in each department

Created more interest towards training programs by linking training to career progression

Achieved improved training and development results

Awarded a training opportunity in Europe for professional development

Project Officer/College Instructor Oct 2001 to Sept 2003

Ethio - Limat Consultants Plc

Addis Ababa, Ethiopia

EDUCATION

University of Toronto - Rotman School of Management January 2015

Executive Education Program

Chartered Institute of Personnel Development (CIPD) November 2011

Diploma in HR practice

Oakwood International, United Kingdom

BA Degree in Business Management August 2001

Addis Ababa University, Addis Ababa, Ethiopia

Courses and Certificates:

Trainer PASS Certification

Fundamentals of Project Management

Master Your Presentation Skills

Training Needs Assessment Seminar

Train the Trainer and Group Training Technique

Mentoring and Coaching Skills

Reference will be available upon request

Contact this candidate