Ankita Ralhan

*** **** ******, ******, ** L*M *H*

acp136@r.postjobfree.com

C: 705-***-****

HIGHLIGHTS:

Self-starter with capability of working independently with minimal supervision

Effective communication skills – both written and verbal

Able to motivate others and maintain a consistent positive attitude

Efficient interviewing and assessment skills

Team-oriented; quick in building rapport with colleagues, supervisors and clients

Demonstrated ability to work well under pressure in a fast-pace environment and multi-task when necessary

EDUCATION

Human Resources Management Post-Grad certificate program

Georgian College of Applied Arts and Technology, Barrie, ON 2015 – Present

Achieved Dean’s List (85% avg)

WorkSmart Campus – Health and Safety Training Course

Recognized by the Ontario Ministry of Labour 2015

Bachelors of Commerce Degree

Sri Aurobindo College of Commerce and Management, Punjab 2011 – 2014

EMPLOYMENT

Customer Service

Beauty21, Barrie, ON 2015 – Present

Effectively communicate with customers in a professional manner; schedule appointments and address customer concerns

Provide individual sales presentations to potential customers and explain the benefits of the products and services

Successfully sell healthcare products to customers and market the services of the beauty studio

Accurately process sales transactions (cash and credit card)

Consistently provide the highest standard of customer care and service at all times

Customer Service Assistant

Prem Shoe Plaza, Punjab, India 2013 – 2014

Greeted customers in a friendly manner and made them feel valued and accepted

Demonstrated ability to be patient and professional with demanding customers

Asked probing questions to customers in order to understand their concerns and present various footwear options

Customer Service / Front End Cashier

Domino’s Pizza, Punjab, India 2012 – 2013

Processed all sales transactions including refunds and exchanges

Prepared daily, monthly and weekly reports of transactions