Customer Service Sales

EMMANUEL OLORUNLOWO Phone: 832-***-**** ***** verbena Ln ******@*****.***

Houston, TX, 77083

SKILLS

Qualifications Summary

Drive sales results

Proficient in operation of registers/cashiering

Able to communicate effectively when dealing with customer dissatisfaction and/or concerns

Able to multi-task and have strong people skills

Enthusiastic, prompt, easy-going, and a quick learner

Self-motivated, reliable, organized, and detail oriented

Perform duties in an efficient, quiet, and effective manner

Work well with a wide variety of people with different personality and backgrounds

Relevant Skills and Experience

Administrative Assistance

File and retrieve corporate document, records, and report

Prepare responses to correspondence containing routine inquiries

Perform general office duties such as ordering supplies, maintaining records management systems

Read and analyze incoming memo’s, submissions, and reports to determine their significance

Foster a sense of ownership amongst employees and promote store unit

Office Manage

Effective scheduling

Control labor and expenses

Create store / department budgets

Monitor time and attendance and payroll

Conduct store audits and prepare expense reports

Perform and train associates in opening and closing procedures

Supply ordering

Proven ability to serve angry or upset customers

Follow through with customer service, problem solving, ensuring security

Management

Organized yearly Home Builders Shows

Create business plans around performance gaps and develop store growth plans

Assist with training associates regarding relationship skills, product knowledge and attitude

Create a sense of urgency to drive result

Resolve employee conflict and increase motivation

Organize and create monthly newsletter using MS Publisher

Analyzing business developments and monitoring market trends

Use sales forecasting and strategic planning to ensure the sale and profitability of product

Coordinate and participate in promotional activities, work with developers and advertisers

Product Process

Perform inventory audits

Merchandising and processing of shipment

Create a strong store shrink culture

Engage in weekly ad execution

Merchandise the sales floor

Relevant Work/Volunteer Experience

Receiving and stocking Walmart Anchorage, AK 2003 - 2005

Shift manager Mcdonald Anchorage, AK 2004 – 2005 (Part-Time)

Computer Sales specialist Best buy Co. Inc. Anchorage, Ak 2005 - 2005

Home Alliance Cordinator Hope of Anchorage Anchorage,AK 2012 – 2014

Sales Manager Millisa Aldrich (Sunteck) Houston, Tx 2014 - 2015

Education And Training

Bachelor of Science University of Agric. Abeokuta, NIG (Microbiology)

Assoc. of Arts FPY Yobe, NIG (Marketing)

NSTC / Hazmat Beacon Center Anchorage, Ak

Microsoft Cert AVTEC Anchorage, Ak

COMPTIA AVTEC Anchorage, Ak

References: Available upon request

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