Customer Service Data Entry

**** ******** **. ********, *****, ***** *****-******@*******.***

Home # : 832-***-**** Cell # : 713-***-****

Frank J. Stokes Jr.

Objective

“Obtain a position as a team player in a people-oriented organization where I can maximize my healthcare experience in a challenging environment to achieve company goals and enhance my knowledge ”

Experience

September 2013 – Present Special Surgery of Houston Houston, TX. Sterile Processing Tech

Sterilize, clean, wrap, store and distribute supplies, instruments and equipment used in patient care in accordance with departmental rules and regulations and policies and procedures for all practices.

Decontamination of surgical instruments and equipment, Assembly of surgical instruments and floor trays, computer tracking of surgical instruments and equipment, pulling of case carts for daily surgical procedures. Restocking of medical supply exchange carts for surgery.

Decontamination of surgical instruments and equipment, the assembly and performance testing of surgical trays, perform daily biological testing on sterilization equipment and maintain accurate record keeping. Pulling of emergency case carts by preference cards for scheduled and emergency procedures.

Aug. 2009 – Aug. 2013 Memorial Hermann Hospital Houston, TX. Sterile Processing Tech / Material Management

Sterilize, clean, wrap, store and distribute supplies, instruments and equipment used in patient care in accordance with departmental rules and regulations and policies and procedures for all practices.

Prepare and label equipment and instrument sets and trays required for specific surgical case daily priority list.

Receive, disassemble, decontaminate, reassemble and prepare for sterilization of all instruments and related equipment.

Dissemble, clean, assemble and test specialty instrumentation and equipment for proper functionality.

Direct and coordinate handling of incoming and outgoing shipments, verification of new merchandise against purchase orders and invoices and transfer of merchandise according to requisitions.

Manage the clerical and manual tasks involved in the receipt, verification, storage, safekeeping and issuance of equipment, materials and supplies within a warehouse in accordance with established policies and procedures.

Mar. 2008 – Aug. 2009 Memorial Hermann Hospital Houston, TX. Nutrition Assistant

Assisted the Staff Dietitians in ensuring that patients receive correct meals and proper nourishment in accordance with dietary prescriptions and individual meal selections.

Assisted patents in selecting meals according to given diet, visited patients unable to call in meal selection independently, completed various office tasks assigned by dietitians.

Observed patients food intake and reported progress and dietary problems to dietician.

Monitored food preferences, menu compliance and dietary restrictions.

Feb. 2004 – Jan. 2008

S & S Counseling Service.

Houston, TX.

Facility Psych Tech.

Answer multi-line phones; transferred calls to appropriate staff and provided information to callers.

Keep records of customer’s interactions and transactions, recorded details of inquired complaints, and comments, as well as actions taken.

Interact with guests on regular basis; this includes providing any assistance when needed with the best customer service.

Performed Data Entry of case information into computerized database

Computer Skills

Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Data Entry and Internet.

Education & Training

Elsik High School 2004 – 2007

Lonestar College

Radiology Technician

2010 - Present

Graduated / Diploma

Under Graduate

Houston, TX.

Houston, TX.

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