Customer Service High School

Sean Duckworth

**** ******* ******,

North Las Vegas, Nevada 89031

702-***-****

***********@*******.***

Entry-Level Technical Support

Summary

Competent and motivated entry-level technician with 2 years of self-employed computer experience to

include maintaining and troubleshooting various computer platforms and basic networks. A strong work

ethic and desire to take on challenging tasks to deliver solutions that meet company’s objectives and

standards. Currently pursuing an Associate of Applied Science Degree in Information Technology with

emphasis in networking and system administration as well as key certifications.

Core Competencies

System Security & Recovery PC Configuration Time Management

Client Needs Fulfillment Problem Solving Basic Networking

New & Emerging Technologies Soldering Customer Service

Technology Summary

Software: Windows 2000/XP/Vista/7/8, Microsoft Office 2007/2010/2013/365, Norton/McAfee/AVG

Anti-Virus, Remote Desktop, VMware/Virtual Box/Hyper-V Virtualization, Firewalls, Protocols,

Group Policy Editor

Hardware: Motherboards, RAM, Processors, Hard Drives, Video Cards, Basic Network Cabling,

Peripherals, Routers, Modems

Qualifying Work Experience

• Configure, repair, and support PCs for both personal and commercial use.

• Install and configure operating systems, software packages, and peripherals.

• Built custom home PCs to suit customer’s needs and expectations.

• Install basic networks for homes and small offices.

• Configuration of CISCO equipment such as routers and switches for basic network use.

• Configuration and use of virtualization software.

• Ability to provide superb customer service and satisfaction.

• Effectively communicate with diverse population with exceptional verbal and written skills.

Employment History

• 2013-Present Self Employed Computer Technician North Las Vegas, NV

• 2013-2015 Electrician Go Solar Las Vegas, NV

• 2009-2013 Electrician’s Mate U.S. Navy

• 2007-2008 Instock Wal-Mart North Las Vegas, NV

• 2006-2007 Food Expeditor Hooters Hotel and Casino Las Vegas, NV

• 2005-2006 Food Expeditor Winchell’s Pub and Grill North Las Vegas, NV

Education and Training

• College of Southern Nevada Las Vegas, NV

• Electrician Technical School U.S. Navy

• High School Diploma Mojave High School North Las Vegas, NV

Relevant Completed College Courses:

A+ Software/ A+ Hardware/ Network+/ MCSE Desktop Infrastructure

Professional references available upon request

Contact this candidate