Sales Customer Service
Resume:
TRACY L LAMBERT
Seattle, WA 98116
*************@*******.***
Experience: McKinstry, Seattle, WA – Business Operations Specialist (8/2010–4/2014) transferred
to Portland, OR (4/2014-3/2015)
Business Operations Specialist for the Brand and Business Services division of a well respected
construction management company.
• Coordination of Energy projects with various departments, as well as management of
several smaller projects to include scope, budget and schedule.
• Coordination of tradeshows, special events and meetings, training and travel as well as
monthly surveys, utility data analysis, proposal development and production of various
reports and presentations for grant and non-grant work.
• Project Manager of the SharePoint 2010 migration which included organizing the layout
and timelines for the page and document migrations. I outlined and arranged the
trainings on the new sites and conducted them to large groups of people on the phone
and in the room simultaneously. Setting up and administering SharePoint sites was also
part of my position on this project.
• Viewpoint ERP system super user during requirements planning, testing/training phases
and after launch. Assisted with large training activities to include registration, mail
merges, facility management, food and beverage ordering and a/v coordination.
• In charge of identifying process improvements and documenting all best practices.
Black Family Vineyards, Dundee, OR – Tasting Room Associate (11/2007 – 2/2012)
Customer Service and Sales in the Four Graces Tasting Room.
• This position required learning viticulture terminology and practices to describe the
various wines as well as POS activities for transactions and end of day reports.
• External event support setting up and working in booths representing the winery.
A-dec, Inc. Newberg, OR - Sales & Marketing Project Lead (4/2008-2/2009)
Sales and Marketing Project Lead for launch of products and services at A-dec, one of the largest
dental manufacturers in the world. This job required communication to and support of the
highest levels of the organization. Project methodology was used for project scope, tracking,
and reporting.
• Project Lead for the Global Sales Meeting which included collaborating with the
hotel, contractors and vendors to ensure all aspects of the sales meeting ran smoothly.
Developed the opening day for 250 people with the production company and hotel.
Negotiated budgets and meal options with catering companies and hotel services.
Managed the overall $250,000 budget and all contract reviews.
• Project Lead for the Price Change project, successfully implementing the annual
price increase. Required extensive product analyst work across multiple product lines.
This involved working with many areas of the company and overseeing multiple
timelines in support of the final date.
• Sales and Marketing representative on various product launches which includes
concept development for and coordinating updates to brochures, website, advertising
and catalogs as well as training development and implementation. A weekly task was
collecting and proofreading articles, writing and sending out the newsletter to our
outside sales force and internal sales and marketing personnel.
A-dec, Inc. Newberg, OR - Project Coordinator (10/2002 – 4/2008)
Project Coordinator was in the Product Development department of A-dec. Worked closely
with a variety of team members from sales and marketing, engineering, and manufacturing
as well as external customers during the product development process. My position
required project coordination skills, business process knowledge and coordination of
multiple, fast paced projects where specific timelines are required.
• This job entailed coordinating events and meetings both domestically and
internationally. Specific duties for these events include preliminary and ongoing contact
with dealer and end user customers, securing hotel rooms and meeting sites, travel and
tourism arrangements for all participants, catering and audio/visual arrangements, gift
procurement, budget tracking, and staging and shipment coordination of supplies and
dental equipment.
• Provided advanced administrative support for the Vice President and Managers
including database management, product analysis, documentation and presentation
development and coordination, market research and report preparation. Collected
worldwide market information from salespeople and dealers for analysis and reports.
• Training Lead on numerous product launches which included training development
and implementation, webinars, and ordering of and set up of equipment and marketing
materials for tradeshows as well as working at the show. Personally developed and
conducted numerous training classes on a new online ordering system to dealers across
the country and internal sales groups when new product was launched.
A-dec, Inc. Newberg, OR - Customer Service (4/1997 – 10/2002)
Duties included researching, pricing, scheduling and data entry of equipment orders. Served
as the Sales Key User in our area, conducting testing and training along with maintaining
the work instructions. Expeditor of orders, working closely with and serving as a liaison
between the manufacturing, shipping and sales areas.
Non Profit-Volunteer Work
• Volunteer for American Red Cross Oregon Trail Chapter assisting with fundraising,
special events, and LMS data entry. Member of Disaster Action Team.
• Volunteer for Relay for Life serving as a member of the Logistics Team on the
Organizing Committee and team captain. Worked with and organized volunteers.
• Portland to Coast team captain for 10 years, organizing logistics and fundraising.
Education: B.S. Physical Education (Fitness Management) Western Oregon State College
(Currently Western Oregon University), Monmouth, OR
Minors: Health & Psychology
A.A. Hospitality & Tourism Management
Chemeketa Community College, Salem, OR
Emphasis: Event Planning and Travel/Tourism.
Internships: McMinnville Chamber of Commerce and McMinnville Travel
Skills/Classes:
• Proficient in Word, Excel, Access, PowerPoint, Visio, Project, Adobe Pro,
QuickBooks, SharePoint 2007 & 2010, CRM and ERP systems
• Project Management Certificate from Portland State University
• Looking Glass PM101 and PMP Exam Prep Certificates
Contact this candidate