Customer Service Manager
Resume:
Kenisha T. Jackson
Houston, TX 77063
**************@*****.***
OBJECTIVE
A reliable, self-motivated individual that is detail and action orientated, organized and professional.
Maintains strong customer service, team building and leadership skills.
Excellent working knowledge of IBM systems, Windows, Microsoft Word and Excel, MS Office, MS
Access, Power Point, Quick Books, Outlook, Adobe, Lotus Note, various MRP and AS400 systems,
WICS system, Accountant procedures, Raiser’s Edge, K-Docs and Sagitta systems.
EDUCATION
Trident University (TUI online) 2012-Present
Major: Finance and Marketing
G.P.A.: 3.0
Texas Southern University 1996-1998
Major: Business Administration
G.P.A.: 3.3
EXPERIENCE
Intake Team/Case Manager (temp pos) Sept. 2013-Nov 2014
Strategic Litigation Partners, Houston TX March 2011-June 2012
• Troubleshooting
• Document management - Scan documents into systems
• Outbound calls to check status of needed records and past due invoices
• Assist with research
• Update and maintain client information
• Contact clients to resolve any problems with case information
Marketing Exec./Administrative Asst. Mar 2008 – Present
TCC Marketing/La Bella Vita Inc. - Houston, TX
• Marketing Strategy Development and Corporate Image Enhancement
• Met with prospective clients and discussed their event needs
• Maintain contact database
• Handle retail promotions and media relations
• Assist clients in organizing all aspects of upcoming events, product marketing and customer
service
• Purchase and maintain inventory list of network promotional items and premiums
• Attend meetings and seminars dealing with product marketing and promotions
• Assist president in maintaining daily routine - Supervise interns and coordinate schedule
• Mail – International & Domestic
• Receive goods and interface with FEDEX, UPS, etc.
• Maintained log of Accounts Receivable/Payable
• Administrated weekly payroll for multiple divisions
• Assist with planning and executing special events and entertainment opportunities to include
working with vendors to create signage, gather premiums, create bid justifications, expense purchase
orders, coordinate and schedule event volunteers
Senior Admissions Officer Jul 2003 – Jan 2008
American College of Health Professions – Riverside, CA
• Assisted in the development and direction of the Admissions Department's activities in order to
accomplish its goals and objectives
• Managed all inquiries and makes effective contact with prospective students via phone, email,
and texting in addition to conducing student interviews
• Conducted a high quantity of prospect contacts to secure weekly appointments and interview
activity, and to conduct follow-up activity with unresolved applicants
• Adhered to all local, state and federal regulations, all accreditation standards, and all Central
Career School policies and procedures
• Interacted effectively with Financial Aid and all other departments
Auditor/Projector Manager Apr 2000 – Dec 2003
MBA (Michele Brooks & Associates) - Newport Beach, CA
• Presenting periodic Dashboard reports on the current program, future opportunities and client
issues
• Fostering customer loyalty by ensuring that our customers fully utilize the value of our solutions
• Recruiting, management and career development of consulting staff
• Monitoring project activities and advising staff of issues due to resource availability
• Assisting with implementing company standards
• Delivering and fulfilling milestones
• Reconciling & auditing student financial files
• Performing technical integrations
References
Available Upon Request
Contact this candidate