Customer Service Manager

Stacey D. Hicks

**** *.*. *** ******, Miami, Fl. 33150 E-mail:

************@*****.***

Phone: 786-***-**** or 954-***-****

Work Experience:

Company: Charlotin's Lawn/Cleaning Services, Miami, Fl.

Owner/Supervisor- May 2010 - July 2014

Duties: Supervised 6 employees assigned them to various post, supervised their

performance and speed while they worked, reported any issues or damages to the

property manager, assured that the building was locked and secured upon

completing our assignments, and issued out checks on payday.

Company: Rewards Network, Hollywood, Fl.-

Customer Service Rep.-January 2007 - February 2010

Duties: Handled all issues with dining members accounts such as retrieving/changing

their log in information, and imputed resolution in the system using powerpoint,

microsoft word and excel, sent a list of participating restaurant via fax, email or mail,

made copies, issued dining credits when applicable, and assisted members in

retrieving their miles for dining.

Company: United Cerebral Palsy Miami, Fl.-

Patient Care Instructor-September 2004 - November 2006

Duties: Provided care for 5 individuals with physical and mental disabilities in a group

home setting, Prepared nutritious meals, housekeeping, assisted them with activities

of daily living such as personal hygiene, washing clothes and chores. administered

medication, and drove a 15 passenger van to various appointments and outings, also

assisted them with their behavioral plans.

Company: Daisy's Place Group Home Miami Springs, Fl.

Home Health Aide (HHA)-April 1999 - August 2004

Duties: Provided care for 8-10 individuals with physical and mental disabilities in a

group home setting, Prepared nutritious meals, housekeeping, assisted them with

activities of daily living such as personal hygiene, washing clothes and chores.

administered medication, and drove a 15 passenger van to various appointments and

outings, also assisted them with their behavioral plans.

Company: American Red Cross, Miami, Fl.-

Tele-recruiter-May 1994 - March 1999

Duties: Recruited and set up/reschedule appointments for previous blood donors to

donate blood, made copies, sent fax, and processed and filed paperwork.

Education

Lindsey Hopkins Technical Education Center, Miami, Fl.

CNA, HHA, and Dietetic Aide-August 1992 - October 1995

Skills

I have over 8 years of experience in Customer Service experience

•I have over 8 years of Patient Care experience which included providing care for

individuals with developmental disabilities, geriactrics, Down Syndrome, Adolescents,

Substance abuse, and Alzheimer's/Dementia patients.

•I have over 16 years of Cleaning/Housekeeping experience

•I have over 5 years of lawn service experience

References available upon request.

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