Human Resources Resource

JAMIE GUERRA-TOSO, PHR, SHRM-CP

***** *. ***** **.

Lockport, IL 60441

**********@*****.***

Cell: 708-***-****

PROFESSIONAL EXPERIENCE

Human Resources Generalist

MedHQ Westchester, IL March 2015-May 2015

. Processed payroll using Ascentis Payroll system.

. Processed payroll for six clients with the organization.

. Explained and enrolled employees in Health, Dental, Life, STD,

and LTD insurances.

. Enrolled employees in the 401k retirement plan.

. Researched and answer employee questions regarding benefits,

FMLA, payroll and Employee Self Service system.

Director of Human Resources November 2011

- March 2015

Center for Disability Services (Formally known as United Cerebral

Palsy of Illinois Prairieland, Joliet, IL)

. Administrated all employee benefit programs, which included

medical, dental, vision, FSA, life, disability, 403b, workers

compensation and wellness programs is managed appropriately and

that vendors are held accountable to expectations.

. Handled benefit inquiries and complaints to ensure quick,

equitable, courteous resolutions.

. Analyzed costs for all benefits programs and recommendations

changes to benefit plans and design.

. Performed discrimination testing on FSA plans.

. Utilized Excel to create pivot tables for HR data purposes.

. Analyzed benefit and payroll data by exporting data out of HRIS

system in to Excel.

. Acted as key liaison regarding employee and labor relations

concerns.

. Researched, developed and presented arguments for negotiations

with AFSCME, arbitrations, grievances, litigations and company

projects.

. Investigated employee misconduct and/or grievances through

extensive interviewing, examination of evidence, interpretation

of data and past practice, resolve grievances with union

president, local representatives and chairpersons.

. Developed and prepared all employee benefit related

communication material including: benefit summary material, open

enrollment information packets, plan change notifications,

assorted updates and required communications.

. Handled all incoming workers compensation and unemployment

compensation claims.

. Processed payroll through ADP for union and non-union employees.

Human Resource Assistant March 2011 - March

2012

HCR Manorcare Oak Lawn West, Oak Lawn, IL

. Screened, interviewed and recommended candidates for hire on

various healthcare positions.

. Conducted reference checks and created offer letters.

. Maintained employee files.

. Tracked completion of performance appraisals.

. Conducted new hire orientation.

Human Resources Generalist September 2006 -

March 2011

Trinity Services, Joliet, IL

. Administration of all employee benefit programs, including

medical, dental, life, workers compensation and wellness

programs is managed appropriately and that vendors are held

accountable to expectations.

. Developed and prepared all employee benefit related

communication material including: benefit summary material, open

enrollment information packets, plan change notifications,

assorted updates and required communications.

. Oversaw workers compensation, benefits, new hire paperwork and

unemployment for a company size of 1000+.

. Streamlined turnover reporting by utilizing Excel and pivot tables.

. Implemented an HRIS system to connect Human Resources department with

Payroll; resulted in decreased the amount of data being double

entered.

. Managed the full cycle recruitment process of union and non-union

positions which included exempt and non-exempt positions.

. Conducted investigations and advised leadership staff regarding

employee complaints/concerns and the appropriate resolution to any

employee relation issues.

. Developed, scheduled and conducted new hire and benefits orientations.

. Identified legal requirements and government reporting regulations.

. Analyzed monthly morale surveys that were sent to direct support

staff.

ACCOMPLISHMENTS/PROFESSIONAL AFFILIATIONS

. SHRM Certified Professional, January 2015

. Professional Human Resources Certification, July 2009 - Present

. Community Leadership School Graduate of 2007, Chamber of Commerce,Joliet, IL

. Member, Society for Human Resource Management, 2006 - 2015

COMPUTER SKILLS

. Operating Systems: Windows 2000, Windows XP, Windows Vista,

Windows 2007

. Office Packages: Microsoft Word, Excel, Access, Outlook and

PowerPoint

. Human Resource Information Systems: ADP Enterprise, ADP E-Time,

ADP Workforce Now, ADP Pay eXpert, ADP ezlaborManager, Abra,

Ascentis

. Report Writing Software: Crystal Reports, ADP Reporting

. Other Software Programs: PeopleSoft, Oracle

. Proficient Social Media: LinkedIn, Facebook, Twitter

EDUCATION

Master of Arts May 2009

Lewis University, Romeoville, IL GPA: 3.75/4.0

Concentration: Organizational Leadership

Bachelor of Arts April 2006

Governors State University, University Park, IL

Major: Business Administration

Concentration: Human Resources

Associate of Arts August 1999

Northwestern Business College, Hickory Hills, IL

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