Gary Piserchio

**** ******* ******, #*** ( Denver, CO 80218 303-***-**** (

acp0ng@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/garypiserchio

Qualifications Strong writer and project planner

Trained and worked in Agile development environment

Self-starter who works well with little guidance

Communicates effectively with all development team

members

Learns technical subjects quickly

Expertise Content Management Tools: MadCap Flare, FrameMaker,

Microsoft Word, Adobe Acrobat Professional, RoboHelp,

HTML, DreamWeaver

Content Management Systems: SVN, StarTeam, SharePoint,

Proprietary J. D. Edwards Content Management System

Graphic Design: Corel Draw, Corel Painter, Paint Shop

Pro, Adobe Photoshop, SnagIt

Employment McKesson, Westminster, CO - 11/2009 to 1/2015

History JOB TITLE: Senior Technical Writer (Contract)

Worked in Agile environment; took multiple Agile classes

including Scrum Master training.

Responsible for over 90 online help projects using

MadCap Flare and RoboHelp.

Wrote user guides and smaller technical documents, such

as release notes and technical alerts, using MadCap

Flare, Microsoft Word, and FrameMaker.

Maintained .css format for online help output.

Created graphics for various projects, such as posters

and internal McKesson websites.

Denver Water, Denver, CO - 7/2008 to 10/2009

JOB TITLE: Senior Technical Writer (Contract)

Created the documentation style guide, project plan, and

user documentation.

Created a business procedure guide around their new

enterprise software with such topics as Billing,

Collections, Meter Work, and Field Work.

Worked directly with subject-matter experts to translate

legacy business process flows into new/updated

processes.

Created a glossary of both Denver Water terms and terms

from the new software.

Avaya, Inc., Westminster, CO - 6/2006 to 6/2008

JOB TITLE: Senior Technical Writer (Contract)

Updated technical documents for server hardware,

disaster recovery, and staged upgrades.

Installed and upgraded the Modular Messaging software to

test documentation.

Worked extensively with research and development,

development, quality assurance, business analysts, and

customer service.

Level(3) Communications, Denver, CO - 11/2005 to 4/2006

JOB TITLE: Senior Technical Writer (Contract)

Created process flows and procedures detailing the daily

activities of the technical customer service

representatives.

Analyzed the Vector/NPAS project (new routing

architecture), providing workload and timelines for

writers.

Maintained the project spreadsheet, which included

hundreds of entries, cross-references, and the workload

of three technical writers.

Xcel Energy, Denver, CO - 4/2003 to 10/2005

JOB TITLE: Senior Technical Writer (Contract)

Wrote the Customer Care Quick Reference (CCQR), a

web-based repository of system processes for Xcel

Energy. Topics included billing, credit, enrollment,

meter management, outdoor lighting, and service orders.

At last count, the CCQR had over 10,000 pages of

information, of which I maintained over 50%.

Worked closely with developers, business analysts, and

end users (Xcel employees) in creating, reviewing, and

publishing information to the CCQR.

J.D. Edwards, Denver, CO - 9/2002 to 3/2003

JOB TITLE: Senior Technical Writer (Contract)

Edited over 2,000 entries of the OneMethodology

implementation database via Microsoft Access to make the

entries translation-friendly.

Reworked over 3,000 PowerPoint slides to make the slides

translation-friendly, which included re-writing and

re-organizing.

Self-employed, 8/2001 to 8/2002

Web Development

Created and maintained a website for local writers.

Encoda Systems, Denver, CO - 5/2001 to 7/2001

JOB TITLE: Senior Technical Writer (Contract)

Analyzed and scheduled writing projects.

Wrote and edited various user guides and converted them

to PDF.

Constructed a test environment. This included hardwiring

a complete system of servers, tape players, monitors,

and routing switches to run a small- to medium-sized TV

station.

Diagrammed the product installation and implementation

for a small- to medium-sized TV station.

AT&T Broadband, Denver, CO - 1/2001 to 4/2001

JOB TITLE: Senior Technical Writer

Created business requirements for the Interactive TV

project.

Edited all Interactive TV documents.

Created a "wish list" of features, which included

detailed analysis of each feature.

City and County of Denver, CO - 7/2000 to 12/2000

JOB TITLE: Senior Technical Writer (Contract)

Analyzed writing projects and helped prove the need for

a full-time technical writer for the Information

Technology Division.

Created various writing products, including tape-backup

procedures, Intranet requirements, policy and procedure

documentation for the IT department.

J.D. Edwards, Denver, CO - 2/1996 to 6/2000

JOB TITLE: Senior Technical Writer (Information Analyst)

Analyzed writing projects for the technology writing

team.

Created user guides for new software, including

technical administrative guides for J.D. Edwards

OneWorld product.

Developed a cascading style sheet for a Web version of

documentation.

Researched, interviewed, selected, and negotiated a

publishing contract for the official J.D. Edwards Press

series of commercial technical books. Interviewed

editors from five major publishing houses.

Created WinHelp files for various guides and development

reference materials.

AT&T Network Systems, Denver, CO - 1/1988 to 1/1996

JOB TITLE: Senior Technical Writer (Lead Position)

Lead writer for an engineering and order management

project. Led four writers, both in Denver and Sunnyvale,

CA.

Developed and maintained Web pages for the department.

Wrote and edited the monthly department newsletter.

Wrote and maintained a number of software user guides.

Developed and wrote the department style guide.

Developed the design, format, and text of a full-color,

die-cut brochure for my customer's organization. Won a

Society for Technical Communication award for this

brochure.

Trained new writers and editors.

Education University of Colorado at Denver - Graduated 1988

Bachelor's Degree in English/General Writing

Dean's List

References upon Request

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