Timothy Riel

** ************ ****

Middleboro, MA 02346

781-***-****

I have over 4 years of customer service experience by phone and an additional 5+ years

experience of face to face customer service. During that time, I was in an always

changing and improving environment, resulting in learning new software/applications as

well as new procedures. I have a "can do" attitude, always anxious to learn new roles and

responsibilities and willing to fill in whenever needed. I'm willing to go the extra mile to

get all assignments done on time as well as follow up on assignments that have been

completed or still in process.

Skills

. Windows XP and 8, Microsoft Word, Outlook, and Excel.

. Excellent organizational and communication skills.

. Always dedicated and punctual.

. Effective listener and learns quickly.

. Works well alone or in a group.

Employment

Conservation Services Group Fall River, MA (October 2010 - Present)

(From October 2010 until December 2011, I worked for Conservation Services Group under the

employment agency Complete Staffing Solutions. I was hired by Conservation Services Group in

January 2012).

Customer Service/Call Center Representative (January 2012 - Present)

Dispatch to energy specialists and contractors for HVAC tests .Receiving inbound calls to

enter new leads and/or answering customer’s questions related to a specific energy

conservation program. Making outbound calls to schedule customers and notify them of

important information or gathering additional information.

Comcast Spotlight Wellesley, MA (November 2007-December 2009)

Traffic/Ad Sales Coordinator

Responsible for entering new contracts for new or ongoing clients submitted by Account

Executives. Making sure the amount of money projected is the amount that is billed.

Monitoring spots that failed, incorrect spots that are airing, or spots that are not scheduled

and finding resolutions to these issues. Partnering with Account Executives to ensure

customer satisfaction.

Adelphia Media Services Plymouth, MA (November 2004-November 2007)

Company was bought by Comcast Spotlight in November 2007.

Traffic/Ad Sales Coordinator

Responsible for entering new contracts for new or ongoing clients submitted by

representative firms. Making sure the amount of money projected is the amount that is

billed. Monitoring spots that failed, incorrect spots that are airing, or spots that are not

scheduled and finding resolutions to these issues. Partnering with representative firms to

ensure customer satisfaction.

Wal-Mart, Halifax, MA (1999 – 2004)

Department Manager/Electronics (February 2004-November 2004)

Responsible for ordering and stocking merchandise, setting mods (modular) when new

ones are relayed by Home Office, and assisting customers in the department. Worked

price changes and count requests via telxon. Gave sales floor associates in my

department daily duties and weekly goals.

Sales Associate/Cashier (March 1999 – February 2004)

Stocking and maintaining various departments in the store. Assisting customers

throughout the store. Providing help at the cash registers.

WATD-95.9 FM, Marshfield, MA (October 2000 – November 2001)

PSA and Client Information Director

Developed written P.S.A.’s for on-air announcement. Responsible for P.S.A. selection for

on-air. Posted P.S.A.’s on the station’s web page. Maintain organization of music library.

Maintaining a list of new and on-air clients, in Microsoft Outlook, from client

information forms provided by account representatives. File and maintain client history

forms.

Education

Bridgewater State College (now Bridgewater State University), Bridgewater MA

Bachelor of Arts degree, May 2000

Major in Communication Studies, Concentration in Mass Communication

References

Furnished upon request.

Contact this candidate