Customer Service High School

Eastern Pkwy Brooklyn NY

Robenson Monchery

Cell: 917-***-****

email:*******@*****.***

Professional Summary

Reliable and hardworking Concierge Security Guard with a strong customer service record. Able to function effectively with little to no supervision. Excellent background in office management and security procedures.

Core Qualifications

Exceptional familiarity with basic computer software programs and office machinery

Strong resource research and retrieval abilities

Excellent skills in screening visitors and vendors

High ability to move and lift objects weighing up to 50 pounds

Sound skills in handling visitor telephone and in-person queries

Superior skills in handling most crisis and emergency situations

Experience

June 2013 to Present MG Security Services, NYC Concierge Security Guard

Provided directions and other assistance to staff members and visitors as required.

Maintained and monitored all reservation books and work orders.

Conducted hotel procedure checks on a daily basis.

Coordinated law enforcement personnel as needed.

June 2010 to May 2013 MG Security ESTEEM SECURITY 2/2015 STILL WORKING THERE Corporation,NYConcierge Security Guard

Monitored parking lot surveillance and submitted lot lighting maintenance and repair order paperwork as needed.

Conducted external foot patrols on a regular basis.

Monitored kitchen and hallway doors after business hours to prevent unauthorized entries.

Managed front desk and provided assistance to guests as needed.

Education

2008 North Miami Senior High School, High School Diploma

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