Customer Service
Resume:
*** **** ***** **, ******, PA ***** * H:215-***-**** * C:267-***-**** * **********@*****.***
Joseph Monroe
Professional Summary
Customer service professional seeking a management or team member role. Skilled in training staff, self motivated with
exceptional communication. Friendly and enthusiastic employee who consistently meets customer service satisfaction goals.
Skills
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Organizational skills Team leadership skills
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Excellent communication skills Hard working and self motivated
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Well organized Deadline driven
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Quick learner Analytical thinker
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Work History
Resident Advisor
Kencrest Services – Jenkintown, PA
• Instructed residents on proper health and personal habits
• Meticulously sanitized tables, utensils, and wash laundry
• Administered medications and kept appropriate records
• Monitored each resident's educational progress with individualized charts and files
Crew Member
Taco Bell – North Wales, PA
Consistently provided friendly guest service and heartfelt hospitality.
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Promptly and empathetically handled guest concerns and complaints.
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Demonstrated integrity and honesty while interacting with guests, team members and managers.
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Operated the drive through window and sales register quickly and efficiently.
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Package Handler
UPS – Horsham, PA
Loaded products weighing up to 150 pounds onto trailers for delivery.
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Loaded and unloaded pieces into boxes for shipment.
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Forecasted manpower requirements based on daily workload and company targets.
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Moved freight, stock and other materials to and from storage and production areas and loading docks.
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Crew Member
Wendy’s – Horsham, PA
Cooked and packaged large batches of food that were prepared to order or kept hot until needed.
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Prepped items for later use to save staff time during busy hours.
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Immediately informed supervisors when supplies were low or if equipment was not functioning properly.
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Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.
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Education
Bachelor of Science
Shippensburg University – Shippensburg, PA
Currently a Junior.
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Deans List, 3.5 GPA Spring semester, 2012
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Constantly complimented on the quality of my work by professors.
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Coursework in Speech and Communication, Sociology and Psychology
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Contact this candidate