Customer Service Medical
Resume:
R OXANNE B ARRON
Houston, Texas 77003
**********@*****.***
OBJECTIVE
A(n) Administrative/Clerical position in a fast paced environment with
opportunity if advancement within the organization.
Experience
April 2014 March 2015 P.F. S Group, Houston, TX
Customer Service Representative
Answer all phone calls and help patients resolve healthcare accounts.
Setting payment expectations, making payment arrangements if
necessary.
Updating and keeping insurance information up to date in Practice’s
computer system.
Research open accounts for patient’s questions and concerns using
Practice’s computer system.
Notate each account when outside correspondence is received from
Insurance providers and forward to corresponding department.
August 2013 Febuary 2014 MD Anderson Cancer Center, Houston, TX
Patient Service Coordinator
Check Hospital’s computer system for patients that were to be admitted
and forward information to Hospital’s Admission department.
Contact Physicians/Primary Team for admission orders. Place in
patient’s chart and update patients that needed admission in Hospital’s
computer system.
Update patient’s status of care in Hospital’s computer system.
Order labs for patients and submit lab specification when approved;
transport lab specimen at Doctor’s request.
Print next day patient’s appointments and locate all missing packets.
Update facility charges for Hospital’s billing purposes.
Verify patient pick up through Hospital’s transportation system.
Call and verify all next day procedure evaluations.
Ordered stretchers for all IR patients throughout the day for procedures
and wheel chairs for all discharge patients.
Assist nurses with patient care; patient’s sugar count, heart rate and
prepping for procedure.
February 2013 August 2013 Deans Professional Services, Houston, TX
Receptionist
Answer all calls and direct calls to correct department.
Page Faculty for urgent matters.
Take approved procedures to Medical Records to be scanned into
computer system.
Call and confirm next day appointment and notate in computer system.
Provide procedure instructions and answer patient’s question.
September 2011 August 2012 The Rose Breast Center Houston, TX
H I M Specialist
Assist in special assignments for Health Information Specialist
Department.
Prepare patient’s charts for next day appointments.
Support Medical Records and File Room when needed.
Place charts in correct location after appointment completion.
Call physicians for patient released information.
Fax Medical Release information to the appropriate location.
Request charts from outside storage location from Safe Site.
Responsible for addendum process.
Responsible for loading and unloading digitized patient’s films.
Verify that each exam was completed and read correctly by physician.
Responsible for cleaning procedures of film scanner and film viewing
machines.
October 2010 September 2011 TOPS Breast Center, Houston, TX
Scheduling/ Front Desk
Schedule all appointments.
Enter and update patient insurance information for billing verification.
Call physicians for patient orders for all procedures.
Performed appointment reminder calls.
Print daily schedules and prepare paperwork in preparation for patient
appointments.
Prepared all patients at time of service for exam
Process all patient paper work and accepted all payment from patients at
the time of service.
2
Enter daily counts of patients at the end of each on Excel spreadsheet.
Fax over Medical Release information to the appropriate location.
EDUCATION
2001-2005 Barbara Jordan High School, Houston, TX
• Graduated 2005
2005-2006 Grambling State University, Grambling, LA
• Business Management Major
2006-2007 Texas Southern University, Houston, TX
• Business Management Major
REFERENCES
Available Upon Request
Additional Skills
Answering 6 line phones, Microsoft Word, Excel, 60WPM, 10 key,
Multiple EMR systems: CUBS, EPIC, PenRad, DR system, WhiteBoard.
Scheduling patients. Making spreadsheets and keeping information
current.
3
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