Customer Service Administrative Assistant

Denise Cronk /**** Eden Drive, West Bend, WI ***** /Cell: 414-***-**** /********@*****.***

Summary:

Highly motivated to deliver exceptional Administrative Assistant services by leveraging extensive experience

(10+ years) in areas of Office Administration, Customer Service, and Project Management. Self starter with

proficiency in Microsoft Office Suite.

Skills

Administrative

Proficiency in Microsoft Office Suite

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Typing 65 wpm

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10 key: 11,000 keystrokes per hour (no errors)

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Attention to detail

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Provided support to the President, Divisional Vice Presidents, Directors and Managers as needed: creating

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or modifying business documents, preparing presentations from source materials, setting up international

teleconference calls, webinars, equipment, using industry specific software, ordering supplies

Calendar Management

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Conducted research, compiled data, and prepared reports for executives, committees, and boards of

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directors

Greeted visitors and determined whether they should be given access to specific individuals

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Opened, sorted, and distributed incoming correspondence, including faxes and email

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Served as a liaison between various departments, customers, and executives

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Volunteered as Building Lead in Emergencies: Demonstrated leadership in organizing and assigning tasks

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to implement success

Successfully worked with Wellness Committee to implement multiple projects: yoga/stress relief, diet,

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exercise

The concierge for all employees

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Customer Service

Expert proficiency in inter personal communication

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Gave full attention to what other people were saying in order to provide the best service possible

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Yoga/Volunteer:

Taught Hatha Yoga and Meditation

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Brought speakers internationally to conduct workshops and seminars: booked all travel arrangements

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Hosted events: workshops/seminars

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Coordinated volunteers: administrative, transportation, food prep/catering, cleaning

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Denise Cronk / 414-***-**** / ********@*****.*** Page 2

Professional Experience

Executive Assistant: Vogel Consulting / Brookfield, WI / September 2014 – February 2015

Administrative Assistant: Trisept Solutions / Milwaukee, WI / October 2007 September 2014

Billing Clerk: Tankstar / Milwaukee, WI / March 2006 – August 2007

Yoga Instructor: St. Francis Hospital / Milwaukee / 2002 2006 & University of Wisconsin Milwaukee

Cashier/Customer Service: Home Depot / Columbus, OH / March 2001 – June 2002

Education/Certifications/Training

High School Diploma, College Credited Courses in Business Administration

Scecina Memorial High School / Indianapolis, IN

Certified Yoga Instructor

Studied in India and currently teach and Co Direct at HYM Society of WI

Certified Franchisee Training Program

American Dairy Queen / Bloomington, MN

Volunteer

Hatha Yoga/Meditation Instructor:

Himalayan Yoga Meditation Society / Milwaukee, WI / June 2010 Present

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