Manager Customer Service

WINSTON QUINTAL

Professional Summary

Experienced General Manager with a proven track record for delivering continuous improvements with a key focus on

people, processes, and systems. Dynamic and passionate mentor and motivator with an acute sense in developing the

best in people in their career development path. Strategic in executing and bringing value to the goals and imperatives of

the organization

Skill Highlights

Budgeting (short term & long range plans)

Process & continuous improvement development

Workplace safety compliant

Coaching and training

Quality Management System

Lean process management - 5S / 6 Sigma

Client ERP Systems: SAP/AS400/Logistar

/Manhattan

Production scheduling

Inventory management (FIFO/JIT)

Shipping and receiving

Manufacturing background

Familiar with RF systems

Heavy industrial equipment operation

Accomplishments

Bell Mobility - 2013: Presidents Achievement award for completion of transition on time and on budget

Bell Mobility - 2013: Instrumental in re-branding packaging of the Virgin Mobile - Grab-n-Go devices & SIM

cards.Saved the company $12 million on the first year of new contract.

Archway Marketing : - Consolidated 2009 three warehouse facilities into two - Reduced operational costs by $3

Million

Resolve Corporation - 2007 : Successful transition of TELUS Wireless from UPSSC to Resolve.

Resolve Corporation- 2006: Successfully transitioned MLSE / Weight Watchers Canada and Carlson

Marketing

Saudi Guardian Float Glass Ltd. 1999 - Lead for the start-up operations of their WMS and Shipping

department.

Usha Ispat Ltd. 1993 - Implemented the transportation of raw material via Rail that reduced the operational cost

by 15% and increased the flow of raw material (iron ore)

Professional Experience

Consultant

January 2015 Current to

4 PL Caledon Plus -, Ontario

Assigned to specific accounts that require warehouse design layouts to improve productivity within a 3PL

operation

Review and recommend changes to shipping & receiving processes to improve service levels

Introduce 5S and lean management processes in the workplace.

Collaboratively making suggestions on how to improve the efficiency and quality on processes with reports on the

shop floor.

Create working models of processes by conducting studies on the shop

Review their KPI's and SLA's and make recommendations where needed

13 Tysonville Circle Brampton, L7A Ontario 4A6

Home: 905-***-**** Cell: 289-***-**** - winston.- *******@*****.**

Sr. Manager - Distribution & Freight

January 2012 to September 2014

Bell Mobility Mississauga -, Ontario

Responsible for Forward Logistics -3PL vendor Kuehne-Nagel ; Reverse Logistics - 4R (Reverse, Repair,

Reuse and Re-cycle) vendor SBE International; Freight vendors: ATS / Canada Post and Purolator

Total operations budget responsibility off $36 Million

Lead for the transition of $200+ million inventory from UTi Logistics to Kuehne+Nagel

Prepared score cards & dashboards for the Supply Chain Operations Team at Bell

Maintained the KPI's and SLA's through constant on-site tours and coaching the 4R & 3PL vendors on best

practices.

Managed the distribution of the POP/POS/Marketing Materials for Bell/Virgin and Source from the DC.

Scheduling and work flow evaluation along with making adjustments to maximize efficiency

Ensure 3PL is meeting the business needs of Bell, given a very fast pace environment

Managed the inventory accuracy between Bell ERP and 3PL WMS systems at all times to ensure continuous flow

Acted as the single point of contact between all Bell related departments and the distribution center for

escalations and resolutions

Program Manager - TELUS Account

July 2010 December to 2011

Communication Test Design Implementation (CTDI) Mississauga -, Ontario

Program lead for the transition of TELUS Distribution Centers (in-house) to CTDI (Communication Test Design

& Implementation - 3PL Vendor)

Conducted the due-diligence off 6 of TELUS (in-house) warehouses across Canada and submitted the transition

plans to CTDI.

Consolidated three of TELUS Eastern Region into one facility - Montreal facility.

Collaborated with cross-functional teams to draft project schedules and plans.

Director of Operations

September 2007 June to 2010

Archway Marketing Services (Resolve Corporation) Toronto -, Ontario

In 2007 was promoted to the Director of Operations for all off its distribution centers in Canada (total space

managed was 650,000 + sq ft.)

Prepared the Annual & Long Range Capital & Expense Budget the Canadian location's. (Total Budget

responsibility - $ 22 Million)

Directed growth and profitability within the trade fulfillment environment by 15%

Re-aligned management team and deployed strategies to improve employee morale while reducing costs.

Improved operating performance through CIAP (continuous improvement action plans) programs increasing

EBITDA from 14.4% to 22.2% between FY08/09

Executive sponsor on new client implementations, change management processes Quality Management lead and

Instrumental in getting three of the five facilities ISO 9002 certified.

Oversaw hiring and training of new employees each quarter.

Drafted budgets, monitored warehouse costs and reduced expenses by 18%.

Hands on management with our clients with regular MBR's / QBR's. Including setting gaols and improvement

initiatives

Key steering team member and collaborator in strategic long term company goals

Operations Manager

September 2002 to August 2007

Resolve Corporation Mississauga -, Ontario

Managed the receiving, shipping and production for multiple clients.

Maintained accurate stock records and schedules.

Single point off contact for all security and safety procedures for the facility.

Reported inventory balances and cycle counts. (AS400 / SAP / Red Prairie)

Lead the QMS initiatives, implemented,and changed procedures or work instructions in an ever changing fast

pace environment

Managed warehousing and storage practices and housekeeping.

Determined gaps in the kit preparation process, measured the results and implemented improvements to the

process

Ensured accuracy of incoming shipments and reviewed contents against purchase order for accuracy.

Reduced the head count from 45 FTE's to 15 FTS between April 2006 and Oct 2006

Manager

September March 1996 to 2002

Saudi Guardian International Float Glass Jubail - - KSA, Eastern Province

Managed the shift operations for the production of float glass - lower line. (trimming/cutting and packaging -

including auto stacker's)

Led cross-department initiatives to develop and pursue cost reduction programs.

Evaluated and reconfigured processes to support customer service and operational goals.

Identified and implemented supply chain improvement opportunities such as preparing loads directly from

packaging to shipping to reduce space utilization in the warehouse

Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely, with a ZERO incident rate.

Managed receiving, shipping, storage and kit preparation multiple clients.

Managed the control of the stock levels through regular cycle counts, annual physical inventory

Responsible for an entire shift of 13 FTE's in a fast paced 24/7 continuous process plant.

Responsible for the shipping across GCC countries - always ensuring accuracy in documentation for cross

boarder requirements.

Sr. Manager Raw Material - Freight and Purchasing

January 1989 to August 1996

Usha Ispat (Pig Iron) Ltd. - Panaji India, Goa

Negotiated contracts with transportation providers to move iron ore from the mines to the plant

Established transportation cost standards and economical shipping practices.

Evaluated operational records and made scheduling adjustments to maximize efficiency.

Monitored department performance data to identify and avoid potential risks.

Monitored loading processes in order to ensure that materials are loaded according to specifications.

Analyzed raw material composition data and ensured the quality was meeting the production requirements

Education and Training

Certificate Certified : Supply Chain Professional, 2015

- Toronto APICS, Ontario, Canada

Certificate : ISO 9001:2008 Standard - QMS, 2005

CSA - Mississauga, Ontario, Canada

Bachelor of Commerce Commerce : and International Trade, 1988

Madras University - Chennai Tamil, Nadu, India

Licenses

ISO - Internal Auditor Certified

Workplace Safety & Prevention Services - WHMIS / GHS (Globally Harmonized System)Certified

Certified to operator all Warehouse Equipment

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