Technical Writer Management

GERMAIN GARDEA

*** ******** ***** • Grapevine, Texas 76051

Cell: 817-***-****

*******.******@*****.***

OBJECTIVE: To secure a rewarding and challenging Technical Writer position while contributing to the

performance, quality, and success of the organization.

RELEVANT SKILLS AND WORK EXPERIENCE

March 2013 June 2015

CONEXIS, a division of WageWorks

Irving, TX

Electronic Data Interchange Development and Operations Technical Writer/Documentation Specialist

• Organize material and document various business processes according to set standards regarding order, clarity, conciseness, style,

and terminology.

• Review published materials and recommend revisions or changes in scope, format, and content.

• Observe production and development activities to determine operating procedures and details.

• Review client exception reports to detect and solve COBRA participant errors.

• Monitor application and document servers and resolve operational errors or malfunctions.

December 2010 November 2012

American Airlines, Inc.

Fort Worth, TX

Boeing 757/767 Fleet Specialist Technical Writer/Documentation Specialist

• Develop all information and procedures to be included in aircraft operating manuals and associated documents.

• Develop and maintain checklists and procedure guides used by cockpit crews.

• Ensure manual content is based on safe operating practices recommended by manufacturer through Boeing Flight Crew Operating

Manual, Airplane Flight Manual, and other supplementary information issued by the manufacturer.

• Assess impact of engineering changes and new equipment on aircraft operating procedures.

• Develop procedural documentation for gaining FAA certification of special equipment.

• Manage the preparation, review, approval, quality assurance, and publication process for aircraft operating manuals and

associated material.

• Responsible for posting Electronic Flight Bag (EFB) manuals on AApilots.com.

• Proofread and edit own work and work of others for quality and validity.

• Support developed documents using company styles, standards, and development tools.

October 1997 December 2010

American Airlines, Inc.

Fort Worth, TX

Boeing 757/767 Flight Training Specialist Instructional Designer/Technical Writer

• Design, develop, and implement instructional material for computer-based and web-based pilot training courses based on the

ADDIE model to achieve a blended learning approach.

• Develop and administer videos, study guides, and Advanced Qualification Program documents to support pilot training curricula.

• Demonstrate and utilize effective need analysis, project management, course development, and evaluation skills.

• Act as liaison between Program Development and Boeing 757/767 Fleet Management to determine need of course and

appropriate method of delivery.

• Support training materials using company styles, standards, and development tools.

• Conduct training needs, task, and media analysis, as necessary, prior to design of new courseware.

• Monitor programs and coordinate with Boeing 757/767 fleet management and operating procedures staff to ensure continued

reliability, validity, quality, and effectiveness of developed courseware.

EDUCATION

• Embry-Riddle Aeronautical University, Prescott, AZ.

Bachelor s Degree: December 1996

Major: Aeronautical Science Minor: Computer Applications Honors: Summa Cum Laude

National Academic Dean s List

JOB RELATED TRAINING

Proficient in the following applications:

• Microsoft PowerPoint

• Microsoft Word

• Microsoft Excel

• Microsoft Access

• Microsoft SharePoint 2010

• Adobe Authorware 7

• Adobe FrameMaker 9 and 10

• Adobe Illustrator

• Adobe Acrobat X Pro

• PaintShop Pro

• Snagit

ADDITIONAL INFORMATION

• 2014-2015 Flag Team member of the Dallas Cowboys

• Awarded American Airlines, Inc. Support Employee of the Quarter for 3rd Quarter 1999 and 2nd Quarter 2007

• Able to speak, read, and write in Spanish

• Desire to continuously learn new features of development tools and software

• Strong writing, editing, and proofreading skills which encompass high attention to detail

• Able to prioritize, schedule, meet deadlines, and work independently or within a team

• Able to effectively and quickly learn company technology, project management tools, and authoring tools

• Active Flight Instructor

Contact this candidate