Sales Customer Service
Resume:
Nichole Yates
Durham, NC 27703
To have challenging work with growth potential
Objective
Microsoft Office Suite, customer service, data entry, Quickbooks
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Skills
Education
Park View High School, 1989
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Experience
5/11 – 7/14 Cisco Service Sales Specialist, Comstor
Managed pricing, quoting and follow through on SMARTnet opportunities
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Managed sales pipeline for SMARTnet opportunities
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Other duties included training and coaching customers and Internal Sales Professionals on
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SMARTnet Service topics as well as interacting with Cisco Field Sales and Operations to advance
SMARTnet sales
12/09 – 5/11 Sales Support Representative, Comstor
Generated and provided customer quotations
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Nichole Yates
Entered customer orders
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Point of contact for customer inquiries regarding sales interactions
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Served as back up to sales staff for answering incoming customer calls
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12/08 – 12/09 Administrative Assistant, Office Team
Greeted clients and guests in a professional manner
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Set up meetings including food service and rooms
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Updated various spreadsheets
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Answered telephones promptly and professionally
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Various other administrative tasks as assigned
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3/08 9/08 Receptionist, State Farm Insurance
Answered telephones promptly and professionally
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Prepared bank deposits
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Data Entry into Quicken
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Sorted incoming mail
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Prepared client meetings
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3/07 – 3/08 Office Manager, Media Barn
• Answered telephones promptly and professionally
• Made bank deposits
• Prepared invoices
• Maintained spreadsheets of Consultant hours
• Prepared bills for the Accountant to pay
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Office Mgr., Information Planning & Mgmt Service
3/06 – 3/07
• Prepared correspondence for the President of the company
• Coordinated maintenance of building security system and HVAC
• Hired and managed our cleaning company
• Completed the on boarding of new employees
• Coordinated employee benefits; researched new company benefits
• Compiled payroll and tracked employee leave
• Accounts Receivable and Payable
• Transferred money between company bank accounts
6/05 – 3/06 Sales Assistant, Toll Brothers
• Greeted visitors
• Presented the community in a friendly manner
• Compiled marketing materials into a nice display
• Compiled weekly reports
12/99 – 4/05 Account Manager, Huthwaite
• Worked with several departments to get class materials produced
• Ordered class materials and tracked to class location
• Supported a team of Sales Consultants including submitting expense reports for team
• Scheduled team of Class Facilitators on a daily basis
REFERENCES PROVIDED UPON REQUEST
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