Customer Service Engineer

DEVON A. McLEAN

*** ***** ***** ******, ******* Hills, FL 34465 * Cell: 914-***-**** *

Email: ********@*******.***

TECHNICAL SUPPORT

. Experienced in troubleshooting OEM equipments including software,

hardware, robotics, electrical and electronic components.

. Extensive experience in fast-paced environments, including clean-rooms

and industrial plants.

. Proficient in handling hazardous material, pneumatics, OS and Network

systems including Fiber Optics, CCTV and other low-voltage equipments.

EXPERIENCE

APPLIED MATERIALS / NANOTECH COLLEGE, NY 03/2012 -

04/2015

Customer Service Engineer II

. Provides highly visible customer support through the performance of on-

site installation, as well as overseeing any necessary diagnosis,

troubleshooting, service and repair of complex equipment and systems.

CELESTICA / IBM, NY

10/2008 - 03/2012

Electrical Technician

. Travel from USA to Canada assembling circuit boards for major

corporations that uses large servers. Companies such as Cisco

Systems, Honeywell, IBM, Juniper and Nortel. On-site soldering,

testing and repairs. Evaluating circuit boards using Phoenix 2D and

5D x-ray machines.

SEMITOOL INCORPORATION / IBM, NY

08/2005 - 06/2008

Field Service Engineer

. Repaired state-of-the-art semi-conductor manufacturing equipment.

Duties included troubleshooting software, hardware, electrical and

electronic issues involving breakers, relays, DC Power-supplies, and

I/O-modules.

PITNEY BOWES, NY

10/2003 - 08/2005

Customer Service Technician

. Performed daily maintenance on 8-Series Mailing Machines.

Troubleshoot OS and Networking systems.

. Replaced electromechanical parts including testing for full

functionality.

APRIA HEALTHCARE, NY

01/1994 - 09/2003

Driver/Field Technician

. Coordinated daily deliveries of DME to hospitals and client homes.

. Install and repair DME in the field.

EDUCATION

COMP TIA 2005

A+ Certification

LINCOLN TECHNICAL INSTITUTE, NJ 2004

NCCER Certified Electronic Systems Technician (EST) AAS in

Electronic Systems

MILITARY

US HEALTH & SCIENCE ACADEMY, TX Diplomas in Radiology & Medical Terminology

U.S. ARMY CORPORATION OF ENGINEERS

Honorable Discharge

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