Customer Service Manager

Jessica R Alvarado

Objective

Interested in a career change opportunity to align and enhance my career with my Bachelor’s Degree in Social and Criminal justice. Seeking a position with the State and/or County in law enforcement to assist in working with the community with regards to safety and maintaining peace and order.

Skills

- Leadership - Customer Service - Sales

- Expert in Microsoft Office - Inventory Control - Communication

- Problem Resolution - Answering multi-line phone system - Filing/ Organization

Experience

April 2014 – Present Lowes Home Improvement Store Redlands, CA

Loss Prevention Manager

As a Loss Prevention Manager, my primary responsibilities are to ensure that our store operates efficiently and achieves our shortage goals. The scope of responsibilities include protecting Company assets, managing Loss Prevention payroll expense, supervising the store team and directing shortage initiatives, investigations and surveillances. In addition, job responsibilities include:

Analyze shortage results and partner with Store Manager to formulate and implement effective preventative action plans

Manage and monitor internal and external case productivity and recoveries; conduct investigations when necessary

Establish high level of shortage awareness and effectiveness determined by audit results; work with Store Manager to ensure that all policies and procedures are thoroughly understood by team

Develop a positive partnership with all Executives and Associates to make shortage awareness a priority

Partner with Store Manager to address Associate concerns in a reasonable and fair manner, consistent with the values expected by the Company

April 2006 – April 2014 Lowes Home Improvement Store Riverside, CA

Plumbing Sales Specialist

Responsible for all sales in the Plumbing department

Meet Monthly sales goals for department and store

Extensive customer service including consulting, taking special orders, and processing payment for orders, and problem resolution

Also responsible for stocking inventory and operating power equipment

Previous positions held: Kitchen Cabinet, Millworks, and Commercial Sales Specialist

2005-2006 Toyota of San Bernardino San Bernardino, CA

Customer Service

Responsible for maintenance department register and customer service

Communicated with customers and coordinated the scheduling of maintenance appointments

2003 – 2005 Staples San Bernardino, CA

Copy Center Associate

Responsible for the copy center department

Sales and inventory control

Extensive customer service and support

Education

2010 – Feb 2013 Ashford University B.A. Social and Criminal Justice

Specialization in Forensics and Homeland Security

2003 – 2006 California State University, San Bernardino Liberal Studies Major

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