Customer Service Representative

Marina Vazquez

**** ****** **** *, #*** Plymouth MN 55447 763-***-**** *********@*****.***

Call Center ● Customer Service ● Collections

• Active listener with excellent face to face and telephone/call center interpersonal communication skills

• Financial recovery, collections, skip tracing past due accounts in utilities, medical, cell phone, student loans

• Attention to detail in active listening, problem solving, data entry, documentation and record keeping

• Patient, persistent and diplomatic while providing information or explanations, good problem solving skills

• Environmental services aide in Hospitality, Hospital and Long term care facilities using OSHA standards

• Practical, places high value on following procedures, task oriented and efficiency minded

• Strength as a team leader, maintains good working relationships with co-workers and managers

• Bilingual: Spanish/English, interpreting for middle school and high school parent/teacher conferences

Experience

Customer Service Representative

Esco Ear Service Corporation & Office Team, Plymouth, MN 01/09/2015to 03/13/15

Supported hearing aide customers in an inbound customer service call center. Responded to questions about hearing

devices, warranty and payment. Performed data entry to record call information, payment data, and contact clients by

email. Used Microsoft Excel and Global Search Database to manage and enter client account and service information.

Contact Center Representative

Direct Response Insurance Administration & Top Talent, Chanhassen, MN 09/2012 to 06/2014

Receiving incoming calls and making outgoing calls to customers throughout the United States related to life insurance

claims. Dealt with sensitive situations, including insurance fraud, with care and patience. Exemplary customer service:

21 Customers called to report excellent service within 15 years of customer support with Direct Response Insurance

Administration/Top Talent. Hired from temp position to permanent employee position after completing a 60 day term.

Insurance Specialist-Collection Representative

Accountemps – Allina Home Oxygen & Medical Equipment, Minneapolis, MN 06/12 to 08/12

Collections of medical accounts past due. Used to due Data Entry, have worked with excel, and verify insurance for

different clients.

Customer Service – Collection Representative

Ascension Point Recover, Services, Coon Rapids, MN 01/11 to 06/11

Contacted deceased past accounts, working with estate attorneys, payment arrangements and collections

Collection Representative

Diversified Adjustment Services, Coon Rapids, MN 2004 and 2006-2011

Collections and past due arrangements with bankruptcy, fraud and current clients past due, team lead

Customer Service – Collection Representative

Pinnacle Financial Recovery, Monticello, MN 08/04 to 05/06

Collections of medical accounts and cell phone accounts past due, contacted past due credit card accounts

Additional Experience

Monticello Hospital – Environmental/Housekeeping Aide, Elk River Nursing Home – Nursing Assistant

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