Engineer Management

Gary M. Douglas ** Park Street, Oxford, MI *****

*********@*****.*** 248-***-****

Network / System Engineer

Hands-on, detail-oriented professional with 25 years engineering experience

including 16 years designing and implementing cost-effective, process-

improving IT systems. Exceptional communicator recognized for interacting

effectively with customers, managements, staff and vendors. Combines strong

work ethic and commitment to quality to ensure customer satisfaction. Well-

versed in working on concurrent projects in fast-paced environments.

Core Competencies

Project Management

Data Integration

Critical Thinking & Analysis

Verbal & Written Communication

Customer and Vendor Relations

Business Requirement Development

MIS Systems Management

Process / Change Management

Document Generation

Organization & Time Management

Application Design Management

Problem Resolution

Train / Mentor / Teach

RFP Development

Performance Metrics

Technical Skills

IBM FileNet P8

IBM Content Collector Certified

IBM Case Manager 5.2

WatchGuard XTM Firewall

Windows Server through 08

Windows Desktop through 7

MS SQL Server R2-08

Router Configuration

MS Exchange through 10

MS Office Suite through 13

MS Project through 00

Professional Experience

Systems Engineer - Pyramid Solutions, Inc., Bingham Farms, MI 2013 to

2015

Managed concurrent projects for 3 Enterprise Content Management customers

for this IBM partner. Analyzed customer asset analyses and interviews to

generate effective business requirement solutions. Developed enterprise

content management and IBM FileNet based solutions to satisfy specific

business requirements. Interacted with client personnel to create business

requirements documentation used to turn customer needs into actionable

design criteria for application. Implemented and configured software and

hardware. Supported sales team.

> Utilized IBM Content Collector in the business requirement evaluation and

initial design of an email archival system which processes 180,000 emails

daily for a large regional bank; reduced storage backlog by 90+% while

increased email server speed by 65%.

> Completed business requirements evaluation of the automated mortgage

processing department using IBM Case Manager to prepare for a Loan

Origination System replacement which processes 20,000 mortgages annually

throughout 21 departments in a large regional bank.

> Implemented a proprietary extraction and migration utility to

successfully extract 3.6 million .tif document images along with

corresponding metadata from an optical disc carousel/Oracle database

server; converted to .pdf documents, stored in new MS SQL database and

located both document artifacts on a stand-alone document search and

retrieval computer workstation.

> Reconfigured a document extraction tool which allowed extracting various

packages of documentation from an IBM FileNet document repository,

previously done manually; results significantly saved customer both time

and money.

IT Project Engineer - Plante & Moran, PLLC, Southfield, MI 2011 to 2013

Managed and provided onsite inspections for 3 concurrent K-12 technology

bond implementations including cabling, switches, data centers,

workstations and classroom technology. Performed preliminary engineering

design for both horizontal and vertical infrastructures, and led change

order and partial payment (AIA) processes for all projects. Liaised and

negotiated final engineering design concepts and specifics with clients and

vendors.

> Led multi-million dollar technology upgrade projects for 3 Michigan

school districts valued at $3.5 Million.

> Directed full-cycle procurement from RFP to contract awarded

recommendation.

> Participated as owner/technical representative in all vendor project

management meetings.

> Conducted Specification Compliance Field inspections for all ongoing

projects with multiple vendors.

IT Consultant - Sterling Computer Consultants, Inc., Troy, MI 2011

Acted as network/system administrator for Innovative Software, Inc., the

parent company of Sterling Computer. Contracted to assist internal

infrastructure and software systems, which supported 35 programmers,

developers, and external clients. Setup Hyper-V hypercluster and used 3

Dell R710 host servers for high availability.

> Created a virtual environment to host Sterling servers; installed new

data center hardware and software and clustered 3 host machines to create

and enable a high availability and failover capabilities.

> Migrated MS Exchange 2003 to new virtual MS Exchange 2010 email server in

the hyper-cluster.

> Configured 15 TB Dell iSCSI MD3000 SAN (storage area network) on an iSCSI

bus for the hyper-cluster.

MIS Network Manger - Albuquerque Publishing Company, Albuquerque, NM

2009 to 2010

Led IT staff of 5; maintained reliability and security of 12 Windows 2003

servers and 200+ XP desktops within accounting, advertising, sales,

circulation, and management departments. Trained end users, provided weekly

written reports, and prepared and managed annual IT Capital Expenditure and

Operations Budgets.

> Increased issue resolution 88% after implementing the SpiceWorks Help

Desk; was instrumental to work environment and reputation of department

by improving customer service, and resolving complaints and internal

interaction; earned 4 letters of appreciation from various departments

during 1st year.

> Successfully migrated 23 year old HP Mainframe AP/AR accounting system to

MS SQL Server.

IT Consultant / Owner - NetWorking! Inc., Albuquerque, NM 1999 to 2008

Launched an IT company focused on design and development of Ethernet local

/ wide area network (LAN/WAN) topologies. Administered and maintained MS

Windows based networks and specialized in MS server configuration and

administration (SQL/Exchange). Established and managed relationships with

long-term customers. Provided on-call IT support to commercial and private

customers. Led business development and operations activities.

> Cultivated 235 repeat business clients over tenure.

> Gained 12% revenue growth annually until company was sold in 2008.

The Boeing Company - Rocketdyne Albuquerque Operations (RAO), Albuquerque,

NM 1994 to 1999

Mechanical Design Engineer

Rockwell International - Rocketdyne Albuquerque Operations (RAO),

Albuquerque, NM 1988 to 1994

Mechanical Design Engineer

Educational and Military Background

Microsoft Certified Systems Engineering

University of Phoenix / Albuquerque TVI, Albuquerque, NM

Bachelor of Science Degree in Mechanical Engineering

University of New Mexico, Albuquerque, NM

Petty Officer 3rd Class (E4) - Hospital Corpsman

United States Navy - Honorable Discharge

~United States DoE Q and DoD Secret Clearance - both Currently Inactive

Additional Training

Certified in IBM Content Collector, IBM Case Manager - In Training for

Certification

MS Operating Systems - Desktop and Server, MS Exchange Mail Server, MS SQL

Database Server

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