Customer Service Representative
Resume:
Raashadah Harris
**** ****** **** **. *******, Texas
***************@*****.***
JOB OBJECTIVE: A General Office/Customer Service Position
HIGHLIGHTS OF QUALIFICATIONS
Outstanding Customer Service skills; diplomatic and patient with all types of individuals and
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organizational levels.
Highly organized with great attention to detail and follow-through
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Able to learn new things
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Professional in appearance and strong work ethic
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Computer Skills include; Power Point, Microsoft Word
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RELAVANT ACCOMPLISHMENTS
Mississsippi Delta Community College(Aug 2010-May 2013) Graduated
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South Delta High School(Aug 2006-May 2010) Graduated
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As a Customer Service Representative for Xerox
Handle customer inquiries, complaints, billing questions and payment extension/service requests.
Calm angry callers, repair trust, locate resources for problem resolution and design best-option
solutions. Interface daily with internal partners in accounting, field services, new business,
operations and consumer affairs divisions.
Increased number of accounts at Xerox ACS
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Performed on-lime trouble shooting; identified problems, gave technical advice, filed service
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request, and followed up on scheduling
● Responded to calls from current clients regarding billing documents and other case related
questions
● Updated the database to include client info, including calls and questions and how each situation
was resolved.
As a Customer Service Representative for Iqor
Handle customer inquiries, complaints, billing questions and payment extension/service requests.
Calm angry callers, repair trust, locate resources for problem resolution and design best-option
solutions. Interface daily with internal partners in accounting, field services, new business,
operations and consumer affairs divisions.
Answered as many as 40 Calls a day from angry customers regarding missed applied billing
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arrangements, and missed shipments
● Employed a calm and professional manner to resolve concerns and guaranteed great customer
service within the time
● Researched lost orders and traced shipments
● Taking Inbound calls from C-Spire mobile carriers
As a Customer Service/Cashier
Track record of greeting customers in a polite and friendly manner
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Able to bag and wrap customer’s purchases
● Demonstrated ability to assist customers to sign up for store rewards programs and to apply for
store gift cards
● Proven ability to answer customer’s questions and give information regarding the business
procedures and policies in an exact and customer-friendly way
As a Admininstrative Supporter
Provide general administrative & clerical support including mailing, scanning, faxing ©ing
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to management
Maintain electronic & hard copy filing system
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Perform data entry & scan documents
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Assist in resolving any administrative problems
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Maintain office supplies for departments
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WORK HISTORY
Aug2014-current Customer Service Rep at Xeroc
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June2013- June2014 Customer Service Rep at Iqor
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August2011-March 2013 Crew Member at McDonalds
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July2010- May2011 Administrative Supporter/Mississippi Delta Community College
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References
Vanessa Love(Manager): 662-***-****
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Chardonnay Williams(Long-Time Co-Worker): 281-***-****
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Susie Moten(Store Manager): 662-***-****
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Contact this candidate