Sales Customer Service

PROFILE

Extensive experience in the home health care industry. Accustomed to

working in fast-paced environments with the ability to think quickly and

successfully handle difficult situations. Qualifications include:

> Ability to communicate well with customers, co-workers and

management.

> Accurate, adaptable and driven.

> Shows attention to detail.

> Team player and willing to get the job done on time and

accurately.

EXPERIENCE

FOX VALLEY OLDER ADULT SERVICE - Sandwich, Illinois

Office Manager October 2014 - January 2015

> Scheduling of adult service care aids with clients.

> Conducted client intake interviews.

> Inputting intake information into State of Illinois computer

software.

> Maintained employee PTO spreadsheets.

> Processed payroll.

Home Care Quality Assurance November 2013 - October 2014

> Conducted one-on-one interviews with clients.

> Assisted with scheduling the adult service care aids

visitations.

> Answered telephones.

SILVERLEAF RESORTS - Sheridan, Illinois

Inside Sales Representative May 2013 - November 2013

> Conducted time-share presentations to perspective clients.

> Showed time-share property and amenities.

BRIGHTSTAR HOME HEALTHCARE - Wheaton, Illinois

Patient Care Technician April 2010 - February 2011

> Daily care for homebound patients including:

. Daily living activities

. Bathing

. Dressing

. Passive range of motion

. Wound care

OAK TRACE - A LIFESPACE COMMUNITY - Downers Grove, Illinois

Front Desk Receptionist June 2006 - May 2007

December 2009 - May 2013

> Coordinated daily front desk duties including:

. Copying materials for senior residents

. Greeting residents, vendors and guests

. Data entry support for senior citizen apartment complex

maintenance staff

BAILEY, BANKS & BIDDLE - Oak Brook, Illinois

Sales Associate October 2009 - January 2010

> Interacted with customers, giving them product presentations

and assisting with their jewelry sales.

> Conducted cash and credit transactions.

> Facilitated customer care.

NEIMAN MARCUS - Oak Brook, Illinois

Sales Associate May 2007 - February 2009

> Conducted sales negotiations in the Designer Jewelry

department.

> Conducted cash and credit transactions.

> Generated new credit accounts.

LA WEIGHT LOSS CENTER - Woodridge, Illinois

Sales Counselor July 2004 - June 2006

> Assisted and counseled clients in achieving their weight loss

goals.

> Sales of nutritional supplements and weight loss plans.

> Maintained inventory of supplements.

MIKASA - Wheaton, Illinois

Sales Associate October 2003 - July 2004

> Administered china and crystal wedding gift registry

selections.

> Interacted with customers, aiding them with their purchasing

decisions.

> Maintained the appearance of the store with housekeeping tasks.

CARGILL MCDONALDS BUSINESS UNIT - Naperville, Illinois

Receptionist April 2003 - October 2003

> Arranged travel schedules for executives.

> Answered multi-line telephone system

> Compiled nationwide McDonald's restaurant's quarterly reports.

EDUCATION

GENESIS HEALTHCARE INSTITUTE - Romeoville, Illinois

> Patient Care Technician Certificate

JOLIET JUNIOR COLLEGE - Joliet, Illinois

> Workforce Certification

ST. XAVIER UNIVERSITY - Chicago, Illinois

> Library Science Associates Degree

UNIVERSITY OF NORTH DAKOTA - Grand Forks, North Dakota

> Business and Secretarial Certification

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