Customer Service Representative

Profile

Hardworking individual with an exceptional mindset dedicated to achieving a

position working for a company where there is a possibility for growth and

advancement.

Experience

FRONT DESK/CUSTOMER SERVICE REP, ALLSTATE, VA DEC 2014-MAY 2015

Responsible for handling front office such as greeting clients and handling

inquires. Answering phone calls and routing to the correct representative.

Filing, scanning, faxing, as well as typing specific documentation. Prepare

general correspondences and customer assessments as needed. As a customer

service representative my responsibilities included calling policyholders

to deliver and explain policy, to analyze insurance program and suggest

additions or changes. Customize insurance programs to suit individual

customers, often covering a variety of risks. Approaching potential clients

by utilizing mailings and phone solicitation. Calculate premiums and

establish payment method. Assist customers to open claims, monitor and

insure claim is finalized in a timely manner.

passenger service, worldwide flight services, va september 2011-DEC 2014

Initially enrolled as a customer service agent and transitioned to

Supervisor. Job responsibilities include following both airline and airport

regulations. Coordinating wheelchairs, pick up vehicle for crew, and

airport operations for the arrival of the flight. Assigning each staff

member to a position to insure a smooth operation. Preparing emails, fax,

scanner and copy machine to send important information to human resource

department. Preparing monthly schedule to insure enough staff on a daily

basis. Overseeing operation and answering any questions or concerns

passengers might have. Managing time efficiently to insure flight leaves at

scheduled time.

data entry specialist/loan processor, fast auto loans, va may 2011-august

2011

As a loan processor, duties included helping individuals apply for car

title loans and receiving and processing payments for prior loans. Making

sure information was accurate and input in the system accurately as well.

Scheduling pay dates, customer appointments, and organizing files were

daily activities. Inspecting vehicles and obtaining insurance

authorizations were also part of the job requirements.

passenger service, delta global services, va december 2010-may 2011

Job responsibility included following both airline and airport regulations.

Checking important documentation for international flights and imputing all

necessary information into the computer system. Making sure passengers

comply with both safety and security regulations. Providing passengers with

extra help needed such us escorts, wheelchairs, and assisting unaccompanied

minors. In charge of rebooking passengers for flights that were canceled or

delayed. Processed payments for excess weight, extra luggage, and change in

flights.

assistant merchandising, forever 21, va december 2009-december 2010

Initially enrolled as a sales associate and later transitioned to sales

merchandising assistant. Duties included merchandising and processing all

inventory. In charge of changing display areas for each according season.

Serviced the front check out area during downtime and returned items back

on the floor.

Education

Gar-Field Senior High School - Standard Diploma, 2010

Skills

Outstanding skill set in communications with customers and colleges,

multitasking effectively, and working well under all types of conditions

and learning different areas. Acknowledge for a great work ethic,

reliability, and punctuality. Easily trainable given the proper tools and

information. Speak both English and Spanish.

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