Management Health
Resume:
Denise Hausler, MC, LPC ***-**
Tucson, AZ 85749
************@*****.***
Education
• University of Phoenix
Masters in Counseling, 1997
• University of Arizona
Bachelors in Psychology, 1992
License
• Arizona Board of Behavioral Health
Licensed Professional Counselor
Experience
Treehouse Counseling
Self-employed therapist and life coach 1997- Current
I have owned and operated a small private practice since 1997. My focus is on improving the quality of
life. This is achieved by looking at the individuals life domains and incorporating/evaluating the
patient’s spirituality, health and wellness. I am a trained facilitator in the Nurtured Heart Approach and
conduct workshops to provide parents and individuals the tools to be successful and improve the quality
of their lives. The process includes the evaluation of the current supports including, but not limited to,
the community, family, spiritual beliefs and health and wellness.
Universal Health Services- Palo Verde Behavioral Health Hospital
Director of Admissions 6/2014-Current
Director of Utilization Management –Interim 8/2014-2/2015
Accomplishments:
• Increased Average daily census from 73% to 92%
• Increased number of referrals and referral sources by 31%
• Improved completion of initial authorization from 62% to 97%
• Collaborated with the business office to identify and assist the non –insured in obtaining
Medicaid insurance so that the patient may have access to follow up services and support post
discharge.
As the Director of Admissions and interim Director of Utilization Management I am responsible for
managing the day to day operations of the on-site admission process and off site mobile evaluation
services contracted with Tucson Medical Center. I conduct hiring and training of new employees and
provide direction and supervision to the current staff. I am responsible for on-going evaluation and
improvement of the services. My duties also include ensuring compliance with all state and federal
regulating entities.
As part of the Leadership Management, I participate in the quality assurance and improvement
process reporting monthly outcomes. I work closely with the Director of Business Development
ensuring both internal and external client satisfaction and liaison with community referral sources
and agencies to maintain positive professional relationships.
Conmed Healthcare Management Inc.
Director of Mental Health 8/2012-6-2014
Accomplishments:
• Increased employee productivity from 42% to 87%.
• Received 100% with the National Commission on Correctional Health Care certification process October,
2013.
• Improved and sustained relationships with key clients and contract holders with contracts which were at
risk as evidenced by received letters of recognition form the Medical Captain, Chief of Corrections and the
Arizona Superior Court.
• Manage, with the Leadership team, a 30 million dollar contract to ensure contract renewal
• Input and completion of contract proposals specific to service line and required amendments
• Actively participated in the Forensic task force through Tucson Police department and other community
agencies.
As the Director of Behavioral Health, I was responsible for the oversight and management to all Mental
Health staff and services. I was recognized as the contract leader for Mental Health department in the Pima
County jail. I was responsible for all program outcomes including performance indicators and contract
deliverables with the Department of Internal Health Services and Pima County Sheriff’s department.
Administrative responsibilities include the hiring, administrative management and supervision of the Chief
Psychiatrist, Clinical Psychologist, Nurse Practitioners, Physician Assistants, Registered Nurses, Mental
Health Professionals and other support staff.
Responsible for the oversight and analysis of service line productivity /costs, pharmaceutical costs in
coordination with contractual requirements.
Behavioral Evaluations Systems of Tucson
Contract Evaluator 3/2011-8/2012
Accomplishments:
• Established quality service and practice and developed relationship with the hospital management and
medical staff involved
• Met time frames and contractual goals 100%
I conducted behavioral health and risk assessment and evaluation to patients in Northwest and Oro Valley
Hospitals. My responsibility included providing clinical input and recommendations to the physicians and
case managers for final disposition. I worked closely with community agency supports as well as natural
support systems identified by the patient to ensure safe outcomes. I worked with commercial insurance
providers and obtained placement and authorizations. I provided timely, compassionate communication with
the patients loved ones and support systems.
Sonora Behavioral Health Hospital
Director of Assessment and Referrals 8/2009-3/2011
Accomplishments:
• Increased Average daily census from 82% to 95%
• Increased independent physician and military referrals by 27%
• Improved completion of initial insurance authorization from 67% to 98%
• Management of budget including revenue and contract rates
As the Director of Admissions, my responsibilities included coordination and consultation with
referring agencies and independent physicians, increasing physician referrals, on-going
communication regarding case discharge planning and final dispositions, interdisciplinary
clinical meetings supporting the decision making process regarding psychotropic medications,
and insurance authorizations for continued stay, client satisfaction and patient satisfaction. I was
responsible for the hiring, training, management and development of staff.
I was charged with the additional role of patient advocate ensuring patient rights and needs were
met and responded to in a timely and appropriate manner.
Casa De Los Ninos
Director of Child and Family Services 07/2007-08/2009
Accomplishments:
• Maintained/recruited 70 employees and 100 volunteers
• Averaged 94% of bed capacity
• Obtained Behavioral Health Licensure
• Obtained Council on Accreditation Certification
As the Director of Child and Family Services and intake administrator, my responsibilities
included the management, recruitment and retention of employee and volunteers for a children’s
shelter and other service lines. The services included and emergency shelter, foster care
recruitment and training, family reunification, therapeutic supervised visitation with the goal
towards family reunification and the Great Beginnings program which targeted children from
birth to the age 3 suffering from PTSD, reactive attachment disorder, adjustment disorders,
failure to thrive and other early childhood mental health issues.
I acted as a clinical liaison to referring agencies, management of contracts and contract
deliverables. I was a member of the Board of Directors and worked closely with the Director of
Business Development to obtain donations and funding for non for profit programming.
Developed and managed a service line the community was requesting which required a new
license with the office of Behavioral Health and Community Partnerships of Southern Arizona.
Worked with the Director of Operations in obtaining donations which were used for the Casa de
Los Ninos thrift Store and funding whichsupported the programs and families.
La Frontera
Clinical Supervisor 6/2002-7/2007
Accomplishments:
• Developed intake/intake team with functional policies and procedures
• Improved admission time by 48%
• Obtained 95% prior authorization approvals
• Managed costs within budget 97% annually for high cost therapeutic services
As the clinical Supervisor, responsibilities included the authorization and management of high
cost services including inpatient psychiatric treatment and residential treatment facilities,
coordination with case managers and psychiatrists, clinical liaison to health care case managers,
physicians and other community agencies, contracts manager and quality management.
Participated in the quality improvement process and quality management.
Deveruex of Arizona
` Program Director 5/1997-6/2002
Accomplishments:
• Developed Crisis Shelter, Group home and Therapeutic Group home policies and Procedures
in conjunction with State and accrediting regulations
• Managed the fiscal budget and within 6 months increasing revenue by exceeding goal for the
average daily census and decreasing expenditures by monitoring staff employee costs
resulting in a positive line rather than loss.
• Obtained CARF accreditation with accommodations.
• Opened and managed an Out Patient program to provide counseling for the patients who
transitioned from shelter/group homes to foster care under the Office of Behavioral Health.
• Obtained gift/funding to take the youth and adolescent to Disney Land funded by Yoga Oasis
As the Program Director I ran the operations of the crisis shelter homes, group homes and therapeutic
group homes. I also managed and operated the outpatient serves. I was responsible for the budgets and
contracts for all programs. I interfaced with Child Protective Serves, Department of Economic Security,
AHCCCS/Medicaid, Foster care Board, Community services of Southern Arizona and the Juvenile court
systems.
I worked closely with the Director of Development in fundraising for the non for profit programs and
attended community support collaborations.
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