Customer Service Technician

Courtney Van Rootselaar

* **.***.**** * ********@*******.** M L INKEDIN.COM/IN/CVAN ROOTSELAAR

EDUCATION

PROFESSIONAL PROFILE

HONOURS B.A MAJOR ENGLISH, Detail-oriented English major with extensive research, writing, and editing experience. Exceptional

MINOR PHILOSOPHY

written and verbal communicator with experience coordinating activities for children and

York University, Toronto, ON

adolescents. Organized, deadline-oriented professional with excellent team and leadership skills.

2010 – 2013

EXPERIENCE

PARALEGAL STUDIES

Conestoga College, Kitchener, ON

TOYOTA BOSHOKU, LTD, NOVEMBER 2013 - MAY 2014

2014-2015

Production Technician

• Running a welding machine as part of a production line.

• Placing wires and parts into a machine, and removing parts from machine following

SKILLS cycle.

• Checking parts for quality of welds.

Proofreading & Editing

Grammar & Spelling

CAMP CROSSROADS, JUNE 2013 - SEPTEMBER 2013

Communication

Cabin Leader & Activity Coordinator

Research & Analysis

• Supervising groups of children and young adults, day and night.

Creative & Critical Thinking

• Leading camp-wide events and activities, such as canoeing, mountain biking, and crafts.

Time Management

Customer Service

Team Leadership

JOHNSON CONTROLS, INC, 2010 - 2012 (Seasonal)

Microsoft Office 2013

Student Production Technician & Wireplacer

French Competency

• Working as part of a team in a production line to produce automotive seats.

• Placing wires, trimming and repairing parts, inspecting parts for quality, and packaging

and labeling parts for shipment.

AWARDS

PORT BURWELL PROVINCIAL PARK, JUNE 2009 - SEPTEMBER 2009

2010-2013 Member of the Gate Attendant & Customer Service Provider

Dean’s Honour Roll • Providing customer service to visitors of the park.

• Answering customer inquiries and addressing customer complaints.

2013 Graduated Cum Laude • Registering park visitors and booking park facilities.

• Working as a cashier in the park office and store.

SAND HILL PARK, JUNE 2005 - SEPTEMBER 2008 (Seasonal)

Gate Attendant & Customer Service Provider

• Providing customer service to visitors of the park.

• Answering customer inquiries and addressing customer complaints.

• Registering park visitors and booking park facilities.

• Working as a cashier in the park office and store.

• Coordinating employee schedules.

• Maintaining park inventory.

Courtney Van Rootselaar

4 16.892.9807 D ********@*******.** M L INKEDIN.COM/IN/CVAN ROOTSELAAR

VOLUNTEER EXPERIENCE

MB MISSION, MAY - JUNE 2011

Short Term Missionary

• Spent a month in Kinshasa, Democratic Republic of Congo

• Assisted at medical clinics.

• Helped run youth drop in centres in poverty-stricken neighbourhoods, taught youth about STDs

and other health concerns, and taught about clean and healthy practices to deter the spread of

health issues.

• Visited orphanages and took part in activities with the children.

• Helped work on local farms.

URBAN IMPACT NEW ORLEANS, SPRING 2010

Short Term Missionary

• Spent a week in New Orleans, Louisana, USA

• Helped rebuild houses damaged in Hurricane Katrina.

• Coordinated activities at a youth drop in centre for underprivileged children.

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