Project Manager
Resume:
Sydney Edgerton Maxwell
*** ********* *** ( Fayetteville, Georgia 30215
*********@*********.***/******.*******@***********.***
PROFESSIONAL SUMMARY
Project Management Standard Operating Resource Management
Client Relations Environment Management Information
Software Development Change Management Systems
Life Cycle Disaster Recovery Business Continuity
Procedures Procedures
Talented IT Professional with more than fifteen years of experience
in IT managing and leading deployment/installation initiatives; more
than eight years of project management experience on these
initiatives, employing excellent leadership skills, strong analytical
and interpersonal communication skills. Communicates well with all
levels of management both internally and externally. Has successfully
worked in a wide variety of environments and cultures where self-
motivation, maturity, productivity, efficiency and flexibility were a
must. Technical abilities include various software tools including
iTool, eTOM and numerous hardware platforms. in, private, and medical
health industries.
Expert in Network Infrastructure Design, Cisco and Nortel components,
business process engineering and software development life cycle,
including analysis, design, development, testing and implementation of
software applications. In-depth knowledge of Rational Unified Process
(RUP); risk engineering; data modeling and mapping Health Level
seven messages(HL7); and design using Unified Modeling Language
(UML), and Visio. Familiar with current industry standards, such as
Medical Health Portability and Accountability Act (HIPAA) cGMP CFR
Part 11, 21 CFR Part 820, and Capability Maturity Model (CMM). Adept
at reducing development costs and providing traceability of projects.
.
TECHNICAL SUMMARY
MS Project MS SQL Server PACS Windows Nortel -Switches and
MS Visual PC Anywhere 3.x/95/98/200 Routers
Captivate Oracle Citrix 0/XP Cisco-Switches and
MS Visio C++ WordPerfect NT Routers
MS Office SQL Dream Weaver Workstation Rhapsody -Enterprise
Suites Novel NT SCORM 2004 IDX Integration
Niku Application (EIA)
PROFESSIONAL EXPERIENCE
March 2009- Present True Process
Atlanta, Georgia
Senior IT Project Manager
. Manage deployment activities for the Hospira Mednet Software Suite
(HMSS) ensured operational
effectiveness and excellence of the business
unit by monitoring and conducting industry trends analysis.
. Served as project lead for all deployments for clients assigned
throughout the United States and Canada for the business unit,
created training documentation, installation process and procedure
guides and technical troubleshooting guides for the Client Services
Department..
. Plan and coordinate daily project status activities for states wide
hospital and, other health partners in facilitate customers'
conference calls, and via online WebEx communications.
. Interface with clients and their partners by reporting on
activities, participating in technical discussions and etc.
. Create task orders for Statement of Work (SOW), project plans,
project schedules, mitigation plans, Service Level Agreement (SLA),
established Memorandum of Understanding (MOU) between business
agencies and the deployment unit, and other documentation relevant
to making a project successful and identifying methodology sure a
seamless deployment methodology for clients requirements.
April 2006 - Nov. 2008 SAIC
Atlanta, Georgia
Senior System Engineer
. Manage deployment activities for the Public Health Information
Network Messaging System ensured operational
effectiveness and
excellence of the business unit by monitoring and conducting
industry trends analysis.
. Served as project lead for Message Subscription System (MSS)
projects for the business unit, created training documentation,
installation process and procedure guides and technical
troubleshooting guides for Message Subscription System deployment.
. Plan and coordinate daily deployment project activities for states,
laboratories and other public health partners in facilitate HL7
message flow through secure online networks between points.
. Interface with Center for Disease Control CDC clients and their
partners by reporting on activities, participating in technical
discussions and etc.
. Create task orders for Statement of Work (SOW), project plans,
project schedules, mitigation plans, Service Level Agreement (SLA),
established Memorandum of Understanding (MOU) between states
agencies and the deployment unit, and other documentation relevant
to making a project successful and identifying methodology
. Create installation guides, checklist, questionnaires and implement
processes and procedures to ensure a seamless deployment
methodology for Public Health Information Networks Messaging
System (PHINMS) and MSS software
. Participate in site assessments, beta deployment and release
upgrades
. Effectively communicate with CDC clients and public health partners
to meet expected performance.
. Effectively work with development teams in providing
recommendations for new application requirements, functional
testing and support
. Interface with SME to prepare Business Process Reengineering (BPR)
to determine best practices.
February 2005 - June 2005 Teksystem Inc
Atlanta, Georgia
Senior Network Engineer
. Coordinate deployment of projects with affiliate groups and other
stakeholders to ensure proper updates, database changes, link
redirections and etc. are completed prior to deployment
. Worked with project sponsors and executive management to conduct
Users Acceptance Test (UAT) and obtain approvals prior to
deployment
. Manage project issues, risk and change notifications
. Develop project schedules (Microsoft Project) to track major
milestones, resources and deliverables
. Assist with statement of work (Sow), project charters and business
requirement document
. Responsible for ensuring project documentation (i.e., business
requirements, system requirement, test plans, project charter, etc)
is completed and presented to the Architectural Review Board for
requirement and deployment approval
. Conduct internal and client post-mortem (lesson learned) reviews
. Managed all facets of system related projects, business analysis,
scope and specification reviews, system analysis and design,
project management and scheduling, program testing, maintenance and
training.
. Interfaced with stakeholders and IT Infrastructure teams. Provided
expert guidance and direction to the client throughout project life
cycle.
. Reduced the operating budget for our client by 25%. Performed
workflow analysis, designed systems and networks, configured and
installed UNIX systems, and improved interconnectivities between PC
and wireless network.
July 2000 - June 2004 Montefiore Medical Center
New York, New York
Senior Technical Specialist
. Business Technical Analyst for an IT Healthcare organization with
over 10,000 employees non-profit.
Duties consisted of evaluating Disaster Recovery solutions
implementing new software and hardware upgrades and updating,
standard procedures in accordance with HIPPA regulations. Conducted
initial client consultation to define scope of the project.
. Translated user requirements into logical, economical, and
practical system designs
. Developed project schedules using Remedy to track major milestones
and deliverables
. Worked directly with QA by providing adequate test cases, assisted
with testing and tracked issues
. Conducted user acceptance testing and gathered appropriate signoffs
for deployment of new releases
. Prepared business requirement and system requirement documents and
user manuals for complete operation of systems
. Directly managed up to five team members and up to 30 indirectly.
Managed and advised project managers on all IT functions concerning
specific technical processing, procedures and feasibility on
enterprise-wide IT projects. Created career development strategies
and conducted quarterly employee reviews for all direct reports;
set salary goals, maintained training needs and budgets
. Established departmental procedures for project documentation and
technical/business specifications that became standard model using
ITIL processes and procedures.
. Analyzed, designed, configured and implemented a Picture Archive
Communication System (PACS) on time and under budget enterprise-
wide (48 remote sites). Finished in eight months versus the
scheduled 12, and saved the organization $400K of $1.4M project
budget cost.
. Developed and implemented Business Continuity and Disaster Recovery
Plan (BCP & DRP) for corporate office and 48 remote sites
throughout multiple states. Improved the process by 25%.
. Implemented a test lab consisting of Nortel's Passport 8600 series
switches, BCN and BPS environment that allowed testing on all new
vendors' technologies to be implemented into the organization's
network environment, ensuring a high level of integrity of the
technology before deployment. Demonstrated hands-on experience and
provided leadership for junior engineers.
. Designed and configured MDF and IDF infrastructure using both Cisco
and Nortel components such as Passport 8600 layer 3 switches, Cisco
6500 series for the core, and Business Policy Switches (BPS) for
the IDF. Provided ongoing user technical support. Organized
meetings with vendors, internal and external clients on specific
project requirements and evaluated various enterprise applications
such as Tandem, Citrix, SNA, mainframe, PACS, SAP, IDX, and Data-
gate SQL Servers.
October 1999- July 2000 Group Health Incorporated
(GHI) New York, New York
Senior Network Engineer
. Developed management risk analysis, mitigation plan, status report
and clients presentation; prepared business process
model,
defined milestone, deliverable and established critical success
factors. Gather requirement during inception phase.
. Managed all network functions, which included internal and external
client technical support. Met with vendors, created network design,
configured and implemented solutions in a Cisco environment on all
projects.
. Migrated legacy (dial-up) networks onto an MCI Frame Relay
communication IP network using Cisco's infrastructure. Cut the
annual recurring communication budget by more than $750K.
. Developed requirements trace-ability matrix, which is charted and
documented through each phase of the project life cycle. Developed
System Requirement Specification (SRS) or Systems External
Specifications (SES).
. Renegotiated with vendor in acquiring state-of-the-art IVRS
equipment. Saved $60K in new IVRS cost.
. Provided hands-on technical network designs, configurations and IVR
expertise on a multi-million dollar project for over 5000 users.
. Assisted in creating installation, configuration and
troubleshooting guides; assisted the project manager in resource
allocation, tracking project execution, identifying, allocating and
tracking risks and issues.
. Assisted in defining and validating test cases and plans; created
user-oriented documentation, operations manuals.
. Designed core network infrastructure to increase production uptime,
with both Nortel and Cisco infrastructure environments, crucial to
data deliveries. Increased productivity by 5-10%.
. Participated in account planning process as a member of the account
team.
April 1998 - October 1999 New York Clearing House
New York, New York
Communication Specialist
. Manage Voice interactive Software systems and Crystal Report
designers.
. Maintained all network and communication equipment on site such as
the configuring of CSU/DSU ISDN, 56K lines. Supported remote users'
networks over secured access to database via X.25 protocol.
. Troubleshot and managed remote customers' networks using the
Tektronics 8000 series data scope.
. Consulted on various clients' network issues in multi-integrated
network environment; provided innovative methods and solutions to
complex technical problems.
. Created an in-house repair lab, and repaired all authentication
devices on-site, which resulted in saving $200K+ of the annual
communication budget service costs, shipping costs and increased
turn around time over 100%.
October 1995 - April 1998 Periphonics, Corporations,
New York, New York
Field Engineer
. Configured, installed and repaired Interactive Voice Response
System (IVRS) from a component level throughout the United States
and Canada.
. Performed preventive maintenance services on system hardware and
software on a quarterly, annual and as-needed basis for over 75
corporate business customers in the New York City area, the US
Eastern Region and Canada.
. Assisted clients in diverse industries with software installation,
conduct user training and system design.
EDUCATION
New York Institute of Technology Old Westbury, NY
Master of Science, Instructional Technology
New York Institute of Technology Old Westbury, NY
Bachelor of Electrical Engineering Technology
Technical Career Institute New York, NY
Associate of Applied Science in Electronics Circuits and Systems
Certifications
. Advanced training on Cisco 1900, 2600, 3300, 3600, 5500, 6500 and 7500
series switches; and PIX Firewall.
. Advanced training on Nortel's Business Policy Switch (BPS), 8600
switch series (layer 2 & 3); Connectivity 400 unit for VPN Nortel
routers, ANH, ASN, BCN and D5 hubs.
. Advanced training on Symbol Wireless AP, Business Review T1/E1
configurations and troubleshooting procedures, ISDN configurations
CONTINUING STUDIES
Health Level-7 (HL7) Software Development Platform API - Hermes Tech
International Online
PMP, Prep studies PMBOK
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