Customer Service Quality Assurance
Resume:
Craig HL Sweet
719-***-**** E-mail juslahuman*X*(g: gmail.com
I have 3 plus years in the customer service field. My most recent position was a Customer Service
Representative/Financial Aid Advisor/Military Advisor. I aided students in the accurate and successful of
their financial aid on line. I aided between 60 to over 190 students every week. My success rate was
approximately 30 to 80 students every week. I completed document searches, as well as any other tasks
assigned in a timely manner. This effort earned my team and me two nominations for Team Player of the
Term.
Work History
Customer Service/Financial Aid Advisor
Westwood College, Westminster Co. 11/2008 to 09/2014
Completed between 60 to over 190 calls per week
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Performed quality assurance on 30 to 60 documents per day
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Presented training classes regarding V. A. Education benefits
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Customer Service
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Various Temporary Services 08/2006 to 09/2008
Handled medium to high volume incoming calls answering customer questions
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Performed data entry using various versions of windows
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Customer Service
ICT Group Inc., Colorado Springs Co. 07/2004 to 08/2006
Handled approximately 100 incoming calls per day
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Answered customer questions, and performed trouble shooting
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Received two Ace Awards for excellence
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