Customer Service Training

Danny Hong

E-mail address: *******@*******.***;

Tel: 289-***-**** ; Mp: 647- 238 9433

Richmond Hill L4C 6R5

Education and Training:

**** - **** ********** ******* (Toronto, Canada): Diploma, Business

Administration

1999 -- 2004 York University (Toronto, Canada): Bachelor's Degree,

Information

Technology

Internal training:

Management training,

Sales skills training,

Customer solution training,

Professional presentation and telephone manner training,

Successful task and people management training,

Leadership training

Teamwork and communication training

Conflict solution training

Competition Law compliance training

Professional Profile:

Kuehne + Nagel International (Canada) Toronto office:

2002/11 - 2004/12

Customer Service in Seafreight Dept.

Provided customer service and logistics solutions to local customers in

Toronto area, Including customs clearance, trucking delivery and etc.

Provided door to door service and made customers satisfied.

Made good logistics option for the customer and helped do cost saving.

Maximum the profit margin for the company in each shipment.

Kuehne + Nagel Limited (China) Shanghai office

2005/1 - 2005/12

Management trainee

Joined management training program, in Shanghai, rotated in operation dept,

logistics dept.,customer service and sales dept. and logistics warehouse .

Learned the core function of each department to enhance the ability of

problem solving and troubleshooting.

Kuehne + Nagel Limited (China)

2006/1 - 2012/12

Business Development Manager

Set up new branch offices in 3 different cities/ports

Local market analysis and business exploring in local territory.

Forecast of the annual budget and monitor its implementation

Developed short-term and long range operating plans that are consistent

with overall profit and growth objectives

Established and maintained good relationships with key accounts and global

accounts such as HP, Dell, Apple, Intel, Samsung, and etc;

Improved key accounts and global accounts service.

Monitored daily logistics operations including trucking, warehousing,

seafreight and airfreight transportation;

Did troubleshooting.

Hong Sheng Trading Co. China

2013/1 --2015/1

Operation manager

Opened 3 new retail stores in large shopping malls in the city within 1

year.

Set up long term and short term supply chain strategy, managing the

execution and improvement

Managed customer service and operation

Did local distribution management as per warehouse inventory control and

credit control.

Did warehouse inventory control and management .

Did Supply chain and logistics support.

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