Customer Service High School

Justine Smith

**** **** ****** *******, ** N*A *M9

647-***-**** **************@***.***

HIGHLIGHTS OF QUALIFICATION

. 17 years Business experience as a Customer Service Associate

. Computer skills - Microsoft Excel, Word and E-mail

. Used Bell T.E.X. Operating System

. Knowledge of office procedures and the use of equipment

. Hands on experience using SAY. Payroll system

. Managed the MAX system reports daily, trained new staff when needed

. Successfully completed the Food Handler Training Protocol and City of

Toronto Municipal code, chapter 545, Licensing

. Reputation for working well with co-workers, clients and customers

WORK EXPERIENCE

Hudson Bay Company, Pickering, ON

2013-2014

Customer Service Associate

. Head of the Men's Department

. On cash detail

. Inventory

. Merchandising

. Event Ambassador

. Working with Loss Prevention

Bowrings, Ajax, ON

2010-2011

Sales Associate

. Cash detail

. Inventory control

. Receiving

. Merchandising

Patheons Pharmaceuticals, Whitby, ON

2010

General Labourer

. Assembly Line

. Hand Assembly

. Packing

. Inspection

De-Mets, Scarborough, ON

2008

Packer

. Picked and packed orders for shipping

. Assembled packaging materials

Bwyse, Richmond, ON 2004-2005

Assistant

. Accounts Payable and Data Entry, cash receipts - applied payments to

customer accounts

. Assisted with processing of payroll, placed collection calls, Made

follow-up calls to existing customers

Bell Canada, Scarborough, ON

1988-2004

Customer Associate

. Managed and scheduled 250 employees, Payroll Clerk, Tracking of

information

. Ordered Supplies, Filing and Opened Facility, Dispatched Service

Technicians

. Managed and maintained inventory

. Support to Online Representatives

. Packaged and shipped products to manufacturers and customers

EDUCATION/ TRAINING

O.S.S.D.

Cole Harbour District High School Dartmouth, Nova Scotia

VOLUNTEER

Maple Ridge Public School, Pickering, ON

Event Planner

. Assisted with special events and activities

. Helped with new ideas for upcoming events throughout the school year

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