Customer Service Manager

Location:

Posted:

April 01, 2015

Madeline Brown

479-***-**** • *********@*****.***

Education:

Brandeis University, Waltham, MA

BA Cum Laude Sociology, Education Studies May 2014

Experience:

Everything Horse and Hound, Fayetteville, AR

Manager October 2014-January 2015

Assistant Manager, Customer Care Representative May 2012-December 2013 (seasonal)

• Assured customer satisfaction with finding and buying products

• In charge of online store, updated inventory, tracking when products were low, assured

accuracy of inventory and products represented

• Assisted owner in all aspects of selling retail business

Autumn Mist Farm, Holliston, MA

Road Manager April 2014-October 2014

• Managed care of 3-6 horses while traveling to horse shows across New England

• Scheduled appointments with clients based on horse show schedule

Charlie Baker For Governor, Boston, MA

Policy Research Intern January 2014-May 2014

• Researched current and proposed policy

• Gathered information regarding public reaction to current and proposed policy

• Researched organizations that the candidate planned to speak to

Deer Creek Farm, Fayetteville, AR

Assistant Trainer May 2013-August 2013

• Rode and cared for 1-4 horses per day

• Tracked health of 20 horses, scheduling veterinary and other appointments

• Updated QuickBooks, including invoices, receipts, and payment schedules

Total Document Solutions Xerox, Fayetteville, AR

Administrative Assistant May 2011-August 2011

• Answered client phone calls to main company line

• Sent out client invoices each month, assuring accuracy of billing information

Leadership Experience:

Captain, Brandeis Equestrian Team August 2011-May 2014

• Oversee all aspects of team including practices, competitions, and home shows

Club Sports Council September 2011-May 2014

• Advise Athletics Department regarding disciplinary action, budgets, approval of new

teams, and various aspects of the Club Sports Department

Skills: Quantitative research • Qualitative research • SPSS • QuickBooks • Customer service •

Team leadership • Microsoft Office • Event planning