Management Content

Stephanie B. Daugherty

***** *. ****** ******

Calumet Park, IL 60827

*** – 218 1052

***********@*****.***

Work Experience

Aon Hewitt, Lincolnshire, IL

Customer Experience Content Analyst

2009 –03/2015

Responsible for managing the delivery of content for Aon Hewitt's HR Business Processing

Outsourcing clients, leading requirements with client counterparts to gather content requirements,

creating content per client specific requirements, ensuring that Aon Hewitt's base content strategy

is applied consistently for each client, and partnering with the Customer Experience (CE )

Consultant on usability, branding, and CE consulting activities.

Domain, Product and/or Service Knowledge

Driver of system implementation from business requirements review and approval phase through information

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technology team technical review.

Collaborated with Customer Experience Consultant on content configuration and customizations.

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Collaborated with team to configure base content and develop custom content per business requirements

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Developed and executed role and population access requirements for content and work with System Analyst(s)

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and Developer(s) to ensure that requirements are implemented

Manage internal and client reviews of content drafts

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Developed and executed documentation and analysis of business requirements. Led client driven change request

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process. Assessed and advised on client requested changes to determine impact on content and scope of

customization requests.

Led internal client team members through client approval processes including project costs and change requests

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Facilitated and documented client facing risk mitigation scenarios pertaining to usability and end user acceptance.

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Incorporated scenarios in implementation plan resulting in 25% reduction of testing phase time and technical

change requests.

Develop test plans, coordinate CE team's sweep testing of content, and respond to issues identified during system

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testing

Led information architecture and content management strategy sessions with internal team members and clients.

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Trained internal and external clients on proprietary content management tools, systems and processes.

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Project Management

Develop and management project plans, coordinate transfer of content, and build Hewitt knowledge databases

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and content management systems.

Accenture, Chicago, IL

Communications Specialist

2006 – 2009

Initiate, design, draft and produce HR related communications for U.S. active employees for distribution in print,

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electronic, and web based applications while ensuring that communications are compliant with client graphic and

cultural standards.

Maintained the integrity and grammatical accuracy of all content.

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Served as Channel Manager for HR portal. Managed small, medium and large scope communication projects from

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concept to execution while leveraging client managers as needed.

Collaborated with subject matter experts to manage effective internal and external client relationships within area

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of responsibility, and build client relationships in the wider group or unit.

Slayton Search Partners

Executive Assistant

2002 2006

A.T. Kearney Executive Search

Executive Assistant

1999 2002

Education

Roosevelt University, Chicago, IL

Skills

● Content management software

o Interwoven

o Liferay

o Dreamweaver

o Wordpress

● Programming languages

o HTML5

o CSS

o Visual Basic

o Light Java Script

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