Service Manager

M ichael Douglas Bridle

**** ********* *** **** ***, Mississauga 647-***-****, ********@*****.***

Maintenance Expert/Inventory/Parts Expert/Customer Service/Supervisor

Over 20 years in the maintenance field, with over 10 years in leadership roles. Effective communication,

creative problem solving ability, and exceptional conflict resolution skills have resulted in a reputation as

a strong leader with exceptional work ethic. Experience and skill set, combined with professional

development will bring desired results to any organization.

Skills Summary

Heavy equipment parts Strong Creative problem solver

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expertise communication skills Strong troubleshooting

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Material handling Effective conflict skills

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maintenance resolution Strong organization skills

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Certified H & S member Attention to detail

• • Microsoft Office including

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Exceptional customer Effective leader Word, Excel and

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service skills PowerPoint

Fleet Maintenance

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WHMIS Certificate Results oriented

scheduling

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Strong supervisory skills Exceptional work ethic

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First Aid and CPR.

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Highlights / Achievements

Created a safety training manual for the City of Brampton to promote safe use of Arborist

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equipment.

Over 17 years as a member of Health & Safety Committees.

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• Transportation Operations Specialist Program, graduated with honours (2009).

20+ years in maintenance and material handling. Over 10 years in lead hand and supervisory

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roles. Trained over 35forklift technicians and over 20 merchandisers and receivers.

Professional Experience

TIGER DIRECT M ississauga, ON

R eceiving/Merchandising Supervisor, March 2010 to Present

• Responsible for supervising and training receiving and merchandising a staff of 6

M erchandisers and Receivers.

• Receiving and entering new product shipments into the Internal inventory system and

m aintaining accurate inventory counts.

M ichael Br idle 2700 Aquitaine Ave Unit 204, Mississauga 905-***-****

m *******@*****.***

• Delivering a high caliber of customer service.

• Active member of the Health and Safety Committee.

• Arranging maintenance and service providers as required .

TIGER DIRECT Continued Mississauga, ON

Receiving/Merchandising Supervisor, March 2010 to Present

• Develop morning meeting PowerPoint presentations to review previous daily/weekly

m etrics (sales, gross margins, average order, close rate, warranty sales).

• Installation placement of store fixtures, gondola, warehouse racking, POP displays,

signage and/or mobile racking.

• Supervision of outside service providers including external Merchandising and

I nventory teams.

• Processing and tracking RMA’s on defective products.

THE CITY OF BRAMPTON B rampton, ON

FLEET TRAINING & COMPLIANCE DEPT.

Trainer – Co-op Contract Position, March 2009 – Sept. 2009

• Trained new and existing employees on daily vehicle inspections, safety practices and proper use

of City of Brampton vehicles.

• Performed road evaluations with new employees.

• Created safety training manual for City of Brampton Arborist department.

MASTERLIFT TRUCK SERVICE Oakville, ON

Lead Hand / Road Technician / Parts Expert, June, 1998 – June 2006

Material Handling Industry

Responsible for servicing a large group of customers, performing both Scheduled PM’s as

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well as emergency breakdown calls and annual safety inspections on material handling

equipment.

Demonstrated exceptional customer service skills and was often requested by customers by

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name. Demonstrated strong conflict resolution skills, diffusing sensitive situations, and

repeatedly requested by name.

A Measure twice, cut once mentality with particular attention to detail which resulted in the

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lowest repeat work record in the company.

Broad range of skills and one of only a hand full of technicians that were equally as proficient

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with both electric and Combustion engine systems.

Filled in with the parts department as needed and quickly learned the parts database and

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inventory system.

Michael Br idle 2700 Aquitaine Ave Unit 204, Mississauga 905-***-****

m *******@*****.***

Was requested by one the largest clients, to work exclusively out of client location and was

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responsible for all of their material handling equipment as well as all building and machinery

maintenance. This required a great deal of organization and maintenance planning skills. I

created, designed and fabricated custom parts as at times, parts were either unavailable from

any OEM or aftermarket source for older and newer equipment, or was discontinued. This

required the ability to use creative solutions to respond to complex issues. Arranged for

maintenance and repair work.

Parts order desk as required.

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Education / Professional Development

ONTARIO SAFETY LEAGUE – Toronto, ON

CVOR Certified Trainer 2009

Z-Endorsement Trainer 2009

Hours of Service 2009

Vehicle Inspections 2009

F leet Dr iver Trainer Certification 2009

T HE CI TY OF BRAMPTON – Brampton, ON

T rain the Trainer 2009

T raffic Protection Program 2009

D river Operator Permit

2 – 4 Ton Dump Truck Training

F irst aid and CPR Training

C.A.T.I. (Canadian Automotive and T r ucking I nstitute) – M ississauga, ON

T ransportation of Dangerous Goods Clear Language Training 2008

W.H.M.I.S. 2008

T ransportation Operations Specialist Program 2009 with honours

Smart Driver Program for Highway Trucking – 4 modules

TR IOS – M ISSISSAUGA, ON

Network Engineer, 2008

Michael Br idle 2700 Aquitaine Ave Unit 204, Mississauga 905-***-****

m *******@*****.***

References provided upon request

Michael Br idle 2700 Aquitaine Ave Unit 204, Mississauga 905-***-****

m *******@*****.***

Contact this candidate