Customer Service Active Directory

DENNY J. LANCON

**** ********* ****, ******, ** 78729 Apt 22106

Phone: 225-***-****, Email: *****.******@*****.***

SUMMARY

Experienced IT support and technician specialized in providing system

and user support within a Microsoft environment.

Proven problem solving skills. Achieve results through following a

step-by-step approach to identify errors and provide timely solutions.

Effective communication skills with the ability to deliver exceptional

customer service to both internal and external customers.

Over five years experience in Microsoft Exchange and Active Directory.

PROFESSIONAL EXPERIENCE

IT Technician

June 2014 to August 2014

SimpleFusion, Baton Rouge Louisiana

Installed new equipment including desktops, laptop and printers and

servers.

Supports Business and home users computer, server and networks.

Executed implementation of all upgrades or uninstalls to all equipment

Executed implementation of company upgrades or uninstalls to all

equipment.

Systems Administrator

January 2013 to June 2014

ICT Computer, New Orleans Louisiana

Support ten schools in the Baton Rouge area for the Recovery School

District

Installed, implemented and supported all school technology

Responsible for repairs on all equipment with hardware and software

issues.

Executed implementation of all upgrades or uninstalls to all equipment

Setup and used Exchange and Active Directory every day for 2003, 2008 and

2010 Exchange, Windows 98, Windows 2000, Windows Me, Windows XP, Windows

Vista, Windows 7 and Windows 8

Systems Administrator

August 2012 to October 2012

TigerBytes, Zachary Louisiana

Supported companies with virtual services like Virtual desktops.

Supports Business and home users computer, server and networks.

Installed, implemented and supported cutting edge technology.

Responsible for warranty repairs on Dell equipment with hardware and

software issues.

Executed implementation of company and home upgrades or uninstalls to

all equipment.

Setup and used Exchange and Active Directory every day for 2003, 2008 and

2010 Exchange, Windows 98, Windows 2000, Windows Me, Windows XP, Windows

Vista, Windows 7 and Windows 8.

Systems Administrator

September 2011 to February 2012

Haloteq, Sparks Maryland

Supported Multinational companies with virtual services like Virtual

desktops, server and dummy desktops

Installed, implemented and supported cutting edge technology

Responsible for warranty repairs on Dell equipment with hardware and

software issues.

Setup Polycom IP phone system

Executed implementation of company upgrades or uninstalls to all

equipment.

Setup and used Exchange and Active Directory every day for 2003, 2008 and

2010 Exchange.

IT Administrator

May 2010 to September 2011

Covahey, Boozer, Devan and Dore, P.A., Hunt Valley, MD

Installed new equipment including desktops, laptop and printers and

servers.

Responsible for warranty repairs on Dell equipment with hardware and

software issues.

Setup phone systems and trouble them and change users on system.

Executed implementation of company upgrades or uninstalls to all

equipment.

Setup and used Exchange and Active Directory every day.

EDUCATION

Computer Trainning.edu

Towson, MD

Still working on Certification MCSA GPA: 3.5

Microsoft Network Technology Program: ComputerTraining.edu, (8/09 to 12/10)

Classroom based education focused on real world implementation of

technology. Operating systems/server application experience includes:

Windows XP Professional, Vista - Business, Enterprise and Ultimate

editions, Server 2003, Internet Security and Acceleration (ISA) Server

2004/2006 and Windows Software Update Services

(WSUS)

MCTS (Microsoft Certified Technical Specialist - Vista 70-620) - In

progress

MCP (Microsoft Certified Professional - Server 2003 70-290) - In

progress

MCSA (Microsoft Certified Systems Administrator) - In progress

TECHNICAL HIGHLIGHTS

Hardware: Knowledge of Servers, Laptops, Desktops, Printers, Switches,

Routers, Hubs and Wiring.

Operating Systems: Windows NT 4.0, Server 2000, 2003, 2008, Windows 95, 98,

XP, Vista, and Windows 7

Software: MS Office Suite, Wireless Configuration Apps (Odyssey, AT&T,

etc), PcAnywhere, Spiceworks, CaseAware

Security: McAfee, Norton, Trend Micro, AVG, BitDefender, Firewalls and

Proxy Server configuration, Disaster

Recovery, Remote Management, Fault Tolerance, Network Hardening,

Penetration Testing

Networking: LAN, WAN, TCP/IP, WINS, DHCP, DNS, NFS, Active Directory,

ISDN, DSL, T1, T3 & Frame Relay, Ethernet, Wireless

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