Management Quality safety osha30hr process technician lab tech knowle

Tiffany Hayes

• : ****** Woodson Park Dr. #****, Houston, TX 77044 : 832-***-****

• : ************@*****.***

PROCESS TECHNICIAN ~ SAFETY INSPECTIONS ~ CHEMICAL OPERATIONS

Seasoned performance and results driven safety professional, expert in steering innovative strategies that strive to maintain quality, build dynamic teams, and deliver highest safety standards to increasingly demanding industries. Cited throughout career as a creative problem-solver, producing solutions, and shaping the future of business. Growth-focused, and inspired by the power of teams to deliver results

PROFILE HIGHLIGHTS

- Recognized for leadership in planning, quality management, and producing results that

exceeds the organization’s business plan.

- Respected professional with record of inspiring high morale and productivity. Skilled

in staff training, development and performance management to meet/exceed operational and financial goals through performance/quality improvements.

- Sophisticated skills and a passion for resolving complex problems or business

challenges through innovation.

- Consistently noted by past and present associates and staff for attention to detail,

superior job performance, and leadership by example, ability to prioritize multiple projects, dedication to quality, and timely completion of all projects.

- Ability to effectively communicate and interact with executives, management, and

staff. Able to work independently or in a team environment as a leader motivating and influencing positive thinking and behavior of others.

Excellence Spheres Petrochemical Operations OSHA VPP Process Health & Occupational Safety Incident Investigations Site HSE Audits Safety Management Program Management Training / Coaching Environmental Safeguards Ergonomics Hazard Assessments

CAREER CHRONOLOGY

ExxonMobil Refining & Supply, Baytown, TX 2007 – Present Process Technician

- Conduct routine care of the operating equipment to maximise equipment reliability and minimise the need for plant

maintenance. - Manage Operation units encompassing Lubes Extraction Unit, De-asphalting Unit, Lubes Tank Farm, and Lube Extraction 2

Unit. - Provide input and support to gross margin improvement and cost reduction initiatives. - Hold full responsibility for ensuring that the units were operated to their optimum design by monitoring and acting on

information obtained from the control room operation. - Coordinate between supervisor and inside operator to carryout different job tasks and manage turnaround planning support.

Reliant Energy, Houston, TX 2004 – 2007 Commercial Account Coordinator

- Championed as the secondary floor supervisor to a team of 10-individuals and assured accuracy with account enrollment. - Assisted with sales work-flow tasks such as requesting information from utilities, client research, commercial sales quality

assurance, data entry, etc Coached and mentored new employees and assisted in the deployment of procedural modifications. - Spearheaded market research and copywriting for commercial proposals, newsletters and internal training materials. - Liaised between account managers and customers for customers with aggregated accounts reflecting over 10 kilovolts of usage. - Ensured large commercial electric accounts were established on the appropriate contract terms and rate. EDUCATION

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Bachelors of Science in Kinesiology 09/2001 – 12/2006 University of Houston – Main Campus

TRAINING / CERTIFICATIONS

- OSHA 30-Hour Trained - OSHA 10-Hour Trained - US Department of Labor Process Operator Apprenticeship Certification

PROFICIENCY

- Microsoft Office Suite, IMPACT, SharePoint, SAP

Excellent references available upon request

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