Manager Computer Operator

Andrew Zerber

E-mail: ***********@*****.***

Phone: 602-***-****

Skills

AS400

PDM - Program Development Management . SQL - Structured Query Language .

DFU - Data File Utility .

Query 400 . Operations Assistant . Command Line Structures . RPG - Report

Program Generating . ILE - Integrated Language Environment . CL - Command

Language . SST - Service Tools . FTP - File Transfer Protocol . SSL -

Secured Socket Layer . IPL - Initial Program Load . PTF Installation .

Backup and Recovery .

Disaster recovery . Client Access

PC/Server Skills

Hardware Expert . Windows XP Professional . Windows 7 . Excel

2003/2007/2010 . Word 2003/2007 .

DHCP - Dynamic Host Configuration Protocol . DNS - Domain Name Server .

Norton Ghost . Norton Endpoint Protection . Active Directories . IPSwitch

FTP Client . CUCM - Cisco Unified Call Manager . SAP . Manage Engine

(Sharepoint User)

Work Experience

Company Name: Primary Financial Services, L.L.C. Title: Computer

Operations Supervisor/

March 1997 - December 2014 System Support

Duties: I began employment as a computer operator and was eventually

promoted to Computer Operations Supervisor in 2004. After the department

expanded to three computer operators, my responsibilities were increased to

include all operations training. I created a document of all operations

tasks for staff and myself to use as a checklist of all of the tasks that

must be completed on a daily basis. Additionally, I have created software

installation instructions for help desk and IT staff to utilize. A manual

of all of the file layouts was created by me as a reference guide for the

operations staff. I also collaborated with various departments throughout

the company to implement processes that improve company systems and

software tools and provide necessary solutions to resolve problems and

issues.

I currently manage all aspects of a medium-sized relational database on an

IBM AS400/I-Series midrange system running AS400/I5 OS. I am responsible

for supervising operation staff's daily work production. Additionally,

responsibilities include all aspects of daily computer operations, which

include imports and exports from clients, processing of all files in

compliance with our individual client's standards, and all ad hoc reports.

I am also responsible for the resolution of error messages on the system

console as well as program error messages including job log research and

source code analysis. Query 400 and SQL programming are extensively

utilized to streamline processes that produce reports that have enhanced

accuracy and are easier to read in Excel. I created a library on the

AS400, for data files, that enables us to create query reports to be

written to tab delimited files and imported to Excel for management

analysis requests. Responsibilities also include production, performance,

and training of operations staff, maintenance of Windows Servers, and

maintenance and repairs of all PC's hardware and software. All PC's are

Windows XP Pro or Windows 7. In addition, programming staff has me test

programs prior to the program being placed into production. My immediate

superior is the Programming Manager.

Company Name: FM Services Title: AS400 Computer

Operator

1987 - March 1997

Duties: Performance of daily operations, file updates, processing of

uploads from clients, and downloads to clients. Weekly system maintenance

and backups were performed on three AS400s. Maintained and repaired all

PCs. This company had maintained 24-hour operation. I started out

learning and operating an auto-dialer system and after several years I was

promoted to AS400 operator. FM Services was purchased by Payco American

and then acquired by OSI Holdings, Inc. OSI Holdings were converting from

the AS400 to their proprietary system and all of IT was being downsized.

Awards

Awarded employee of the year by Primary Financial Services in 2008

Awarded employee of the month by FM Services in August 1996

Education

Arizona Institute of Technology 1987 - Technology-based classes which were

primarily database / programming - related.

Phoenix College 1985 - 1987 - Two years of classes in integrated

technology.

Maryvale High School - Graduated 1985.

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