Customer Service Assistant

Dianne Symes

Billing Coordinator II - Quest Diagnostics

Philadelphia, PA

*********@*******.*** - 215-***-****

To obtain a position that will enable me to utilize and advance my skills and knowledge in the Customer Service/

Data Entry field of billing.

WORK EXPERIENCE

Billing Coordinator II

Quest Diagnostics - Norristown, PA - 2002 to Present

Accurately adjudicates claims in compliance with data entry rules, policies and contractual agreements

• Transitioned to pt cash in 2005. I have knowledge of all manual cash processes.

• Served as back up batch control log person.

• Assist batch control with difficult batches by analyzing and closing batches in a timely manor.

• Train new hires in pt cash processes.

• Monitor departmental In-transit dollars and drive resolution as needed

• Meet or exceed daily production and quality standards.

• Apply payments and denials to third party carriers in all media types.

• Interpret Explanation of Benefits for proper calculation of disallowance.

• Complete refunds/ adjustments to customer accounts,

• Research unidentified payments to determine proper account.

• Reconcile and balance cash batches prior to submission, solve resubmissions to ensure proper posting of

cash in a timely manor.

Help Desk Support Analyst

School District of Philadelphia - Philadelphia, PA - 2001 to 2001

Installed software into various PC's and laptops.

• Created and managed database for tracking/monitoring equipment and supplies.

• Incorporated the office-wide use of e-mail.

• Performed customer service duties dealing with the public.

Certified Nursing Assistant

Philadelphia Geriatric Center - Philadelphia, PA - 1990 to 1999

Responsible for 10 geriatric residents per shift on a skilled unit.

• Organized daily activities for residents.

• Effectively interacted with families of residents as well as management.

• Utilized my organization and time-management skills to complete my job requirements.

Dietary Assistant

Philadelphia Geriatric Center - Philadelphia, PA - 1989 to 1990

Catered for nutritional services.

• Developed a team oriented system to prepare meals.

• Planned the food preparation for facility meetings and dinners.

EDUCATION

Associate in Computer Science/Business Administration

Berean Institute - Philadelphia, PA

1999 to 2001

Nursing Assistant

Franklin Learning Center - Philadelphia, PA

1999 to 2001

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