Customer Service Technical Support

Dollee May Secusana Etrata

** – B Goodrich Village, Barangay Santo Nino, Marikina City

Mobile number: +639********/+639********* e-mail: ***************@*****.***

Work Experiences

• Billing and Sales Specialist ( ATT Telco / Uverse Blue )

• Customer Service Representative ( TECHNICAL SUPPORT

• Technical Support ( ISP Account TWC/BHN )

Work History

• August 2013 – February 2015 Billing and Sales Specialist

IBEX GLOBAL PHILIPPINES

8 FLOOR hanston bldg. Ortigas Pasig city

• February 2013 – August 2013 Technical Support ( TWC/BHN Account ISP )

24/7 Customer Inc.

I Square Bldg. Ortigas Pasig City

• January 2012 – December 2012 Customer Service Representative (TECHNICAL SUPPORT)

NCO GROUP (RMH TELESERVICES ASIA PACIFIC INC.)

2FLR. Blue Wave Strip Mall, Sumulong Highway cor. Gil Fernando Ave.

Marikina City

Education

• 2004 – 2006 Bachelor of Science in Biology

Western Mindanao State University

Zamboanga City, Philippines 7000

• 2000 – 2004 High School Graduate

Zamboanga City High School (main)

Zamboanga City, Philippines 7000

• 2007 Vocational Course – 100 hour Call Center Training

STI COLLEGE (TESDA)

Zamboanga City, Philippines 7000

• 2010 Vocational Course – English Proficiency Training

TESDA – ARMM Learning Center

Zamboanga City, Philippines 7000

• 1996 – 2000 Elementary School Graduate

Don Gregorio Evangelista Memorial School

Zamboanga City, Philippines 7000

Skill Profile

• Customer Service

• Telemarketing

• Advertising and Planning

• Product presentation

Computer Literate

• Computer Formatting

• Software’s (MS Office and Presentations, Adobe Photoshop and Corel Paint)

• Hardware’s

Languages Spoken:

• English

• Chavacano

• Tagalog,Cebuano, and Tausug

References

• Mr. Felimon ( JED ) Geronimo

Team Leader for ATT uverse blue / Telco

IBEX GLOBAL PHILIPPINES

8 FLR. HANSTON BLDG. ORTIGAS PASIG CITY

• MR. RENZ SISON

Team Manager for Cricket TECHNICAL SUPPORT

NCO GROUP (RMH TELESERVICES ASIA PACIFIC INC.)

2FLR. Blue Wave Strip Mall, Sumulong Highway cor. Gil Fernando Ave.

Marikina City

Mobile number: +639*********

• MR. RHYS ROMERO

Team Leader for TECHNICAL SUPPORT (TWC/BHN Account)

24/7 Customer INC.

I Square Bldg. Ortigas Pasig City

Mobile number: 092********

Certified True:

Dollee May S. Etrata

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