Customer Service Sales

Jannet A. Leon

*** ********** *** #**, **** Caldwell NJ 07006 (C) 908-***-**** ********@*****.***

QUALIFICATIONS:

*Outgoing personality *Superb work ethics *Positive attitude

*Great at Multitasking *Excellent Computer Skills *Outstanding organizational skills

WORK EXPERIENCE:

PCS Wireless – Florham Park, NJ 07039 February 2014 – Present

International Sales Account Representative - Caribbean and Latin America

• Responsible for all aspects of sales and customer service including pricing, quotes, order

entry, processing through warehouse, logistics, and invoicing

• Serviced and maintained existing accounts as well as prospected for new accounts

• Advised customers of weekly promotions and new items

• Verified customer payments prior to shipment

• Researched products on customer’s behalf

• Effectively communicated with suppliers both domestically and internationally to ensure

quality and timely delivery of goods

EJ Brooks Company/TydenBrooks - Congers, New York June 1997 – February 2014

Export Service Representative

• Generated sales by providing product and technical information

• Determined customer requirements and expectations to recommend products and solutions

• Presented price, credit, and terms in accordance with customers’ profitability profiles

• Efficiently processed customer transactions such as orders, quotes, and returns

• Obtained accurate information from vendors relating to shipment dates and expected date of delivery

• Proactively recommend products to increase customer satisfaction and improve transaction

profitability

• Monitored and scheduled shipment dates to ensure timely delivery and expedited as needed

• Contact customers following sales to ensure ongoing customer satisfaction

Minor Rubber Co. - Bloomfield, NJ October 1995 – May 1997

Inside Sales Administrator

• Processed orders from national and international customers on standard and custom molded, extruded

rubber products

• Provided catalog information to manufacturers and distributors of industrial rubber supplies

• Generated quotations and maintained good customer relationships

• Recommended potential products or services to management by collecting customer information and

analyzing customer needs

EDUCATION:

Caldwell College - Caldwell, NJ

SKILLS:

Bi-lingual – Spanish and English

Computer - Word, Excel, Epicor 7 & 9, Great Plains, Sales Force, MicroTelecom

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