Customer service, medical Assisting

dEBRA Ann Baldwin

*** ****** * ****, *******, N.Y. 11510 C ell: 347-***-****

d *********@*****.***

OBJECT IVE: To secure a position as a Customer Service Manager within an organization where I can utilize my

education, hands on experience and professionalism to strengthen an organizations operations.

SKILLS/QUAL I F ICAT IONS:

•

MS Office for Windows 2007/XP; Word, Excel, Anatomy, Physiology, Pharmacology and

A nd PowerPoint Microbiology

Aseptic Techniques, Specimen Collection Medical Manager 10.0, Medisoft, Medcin, Precision

(Finger Puncture, Phlebotomy, and Urinalysis) Medical Terminology, and Medical Emergencies

Medical Office Administration HCPCS, ICD-9, and CPT-4 Coding

EKG, CPR, Vital Signs, and Visual Acuity English, Sign Language

Examinations, Clinical Office Procedures Type 60 wpm

E DUCATION:

ASA College, 2011- 2013, New York, NY

Associate of Occupational Health Studies Degree in Medical Assisting

Graduate GPA 4.0/ Honor’s List, Phi Beta Kappa Invitation

American Academy McAllister Institute of Funeral Service, Inc., 2010-2011, New York, NY

Funeral Di recting

Morgan State University, 1980, Baltimore, MD

Communications Major

CERT I F ICAT IO NS:

CPR Certified H IPPA Certified E KG Certified Phlebotomy Certified Certified Medical Assistant

PROFESSIONAL EXPERIENCE:

Staples Super Store 10/2013 to Present:

Team Supervisor/Manager on Duty

Duties: M anaging sales floor and operational procedures to maintain a positive sales and service

environment. Engaging with customer, maintaining specific sales goals and percentages,

M anager On Duty, supervising Team

Altegra Health, 02/2012- 05/2013, New York, NY

Medical Record Technician – Temporary Project

D uties: Scanned medical records at physician offices, Break down and re-assemble medical records,

U ploaded medical records into TCS I maging Application on a daily basis, Reported productivity/daily

p rogress, billing and coding accounts.

SUNY Long Island College Hospital/Downstate, 10/2012-04/2013, Brooklyn, NY.

Internship: Medical Assistant/Recovery Room

Duties: Assisted Physicians and Nu rsing staff w ith surgical recovery patients, heplock procedures, I V

d irect line, u rinalysis, blood work, phlebotomy, charting, vital signs, patient t ransport, EKG, patient

u nit registration, morgue procedures; Assisting during physical examinations, Maintaining t reatment

r ooms, Sterilizing instruments, billing, chart reviewing, wa rd clerk duties

Macys Herald Square, 10/2005-04/2007, New York, N.Y.

Star Sales Associate

Duties: d irect guest contact, creating and opening card accounts, merchandising, daily sales reconciliation.

Set up promotional displays, successfully handled crowds of over 200 people during demanding sales events.

Newark Town Productions 10/ 2003-09/2005, Newark, NJ

Executive Assistant

Duties: Payroll, Community Liaison, Co-Producer and Co-Creator of Newark’s Talented Teen Talent Show, Assisted

w ith proposal writing and development. Published the corporate newsletter by gathering information; preparing and editing

a rticles; designing graphic presentation; producing and distributing, billing accounts. Administrative Duties, Receptionist Duties

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