Manager Customer Service

Rosarminda Marcano

***** ** **** **, *** ***, Doral FL 33178 T: 727-***-**** E: **********@*****.***

Office Manager

Seeking administrative position with a progressive organization where I can utilize my strong organizational

skills, education and ability to work well with people toward the growth of the company.

PROFESSIONAL PROFILE

Over four years of experience working as a Retail Store Manager for Salon Centric Division of L’Oreal.

Proficient in using Microsoft Word, Excel, PowerPoint, Outlook and Internet Explorer.

Experienced in providing work direction on sales floors.

Proficient in managing stock levels and making retail decisions.

In depth knowledge of ensuring standards of quality, customer service and safety.

Hands on experience of assisting Managers with initiating change to improve business.

Able to lead and motivate employees.

Bilingual – English and Spanish.

EXPERIENCE

Store Manager April 2011 – March 2015

Salon Centric Stores - L’Oreal Division - Hialeah, Florida

• Successfully organize and operate one of the most hectic Salon Centric stores of South District with

approximately $1,000,000.00 annually sales.

• Meeting monthly /yearly sales goals spectations.

• Work out entire merchandise and maintain control of the inventory.

• Take essential measures for physical annual inventory.

• Knowledge of principles and practices of organization, planning, records management and general

administration.

• Train new employees to company standards encourage, motivated and mentored to grow sales.

• Proficient in using retail software.

Assistant Manager January 2007 - March 2011

Salon Centric Stores - L’Oreal Division - Kendall, Florida

• Assisted the store manager in daily operation of the store.

• Ensure staff was following L’Oreal standard of store presentation.

• Recorded information into registers manually and in computerized system.

• Completed daily registering and store open/close functions.

• Took responsibility of company bank deposits as required by the store manager.

Human Resources Specialist November 2005 - January 2007

CANTV – Telephone Service – Caracas, Venezuela

• Performed pre-interview phone screening calls to enable managers to focus on the most desirable

candidates.

• Knowledge of principles and practices of organization, planning, records management and general

administration.

• Checked the web site daily resumes submitted electronically and schedule interviews.

EDUCATION

Bachelor of Business Administration. August 2005, University of Nueva Esparta; Caracas, Venezuela.

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